my Excitel

excitel.com

About this app

Make quick online payments – enjoy hassle free payments
Step by step DIY troubleshooting – easy solution to common internet issues
Easily report an issue and track progress – few clicks and we will be at your service
LiveChat with our Support Agents – one tap and our LiveChat agents will be happy to assist you
Save money by finding a better deal – compare your current plan with best available plans
Update your contact details – easily update your contact information
View & download invoices – we provide billing services to suit your needs
Even request payment collection – door to door service for cash payment
Provide your valuable feedback – tell us how we can improve

Ratings and reviews

Very bad experience with Excitel Broadband. I have been facing internet connection issues for several days. I have called customer support many times and requested a technician, but no one responds or even picks up the calls. Their after-sales service is the worst I have experienced. If you are planning to get Excitel Wi-Fi, think twice. Installation is easy, but when you need support, no one is there to help. I do not recommend Excitel because of its terrible customer service.

I made the biggest mistake by purchasing Excitel's 1-year broadband plan. From the very first day, I kept reporting that the router was faulty and wasn't delivering the promised speed. Despite multiple complaints, their support team kept ignoring the actual issue for almost 3 months. They only replaced the router after it completely stopped working. The replacement process was also disappointing because the technician didn't even carry a spare router, so I had to wait until the next day.

I have been using Excitel for 5 years. For the first 3 years, complaints were resolved within 24 hours, but the service quality has declined significantly. I recently renewed my plan, and within a month the router stopped working. I raised a complaint through the app but got no response. Customer care also kept delaying the resolution. Very disappointing service for a long-term customer. I would not recommend Excitel.

What’s new

Added connected devices (wifi and wired) and traffic charts.