my Excitel

excitel.com

About this app

Make quick online payments – enjoy hassle free payments
Step by step DIY troubleshooting – easy solution to common internet issues
Easily report an issue and track progress – few clicks and we will be at your service
LiveChat with our Support Agents – one tap and our LiveChat agents will be happy to assist you
Save money by finding a better deal – compare your current plan with best available plans
Update your contact details – easily update your contact information
View & download invoices – we provide billing services to suit your needs
Even request payment collection – door to door service for cash payment
Provide your valuable feedback – tell us how we can improve

Ratings and reviews

Faced repeated network issues in late 2020 and early 2021. Every time there was a power loss, I contacted the serviceman. Initially, he cited a power loss in our community's 2nd phase and mentioned backup batteries were requested. A month later, the same issue occurred; he said batteries were installed but lasted only 1 hour. Yet, when power was lost for just 15 mins, the network was down. Questioning the type and efficiency of the batteries used. Unsatisfactory service.

Contrary to most people's review here, I have not had poor connection problems with them. It's actually been very good so far. Occasionally the wifi network is down, but it's more of a router issue. Restarting it fixed it But what was really disappointing was the installation guys charges extra money even though it was mentioned that installation is free on their website. Beware and confirm with support team But installation was quick and was done in 6-7 hours after first contacting them

I have a very worst experience with this broadband. At the time of connection they had told that when the router is returned the amount will be refunded but the amount was not refunded and on talking to customer care they said that it was your recharge payment and the amount will not be refunded. Worst experience ever. They lie at the time of connection and at the end refuse to give refund.

What's new

Performance improvements and fixes.