my Excitel

excitel.com

About this app

Make quick online payments – enjoy hassle free payments
Step by step DIY troubleshooting – easy solution to common internet issues
Easily report an issue and track progress – few clicks and we will be at your service
LiveChat with our Support Agents – one tap and our LiveChat agents will be happy to assist you
Save money by finding a better deal – compare your current plan with best available plans
Update your contact details – easily update your contact information
View & download invoices – we provide billing services to suit your needs
Even request payment collection – door to door service for cash payment
Provide your valuable feedback – tell us how we can improve

Ratings and reviews

Faced repeated network issues in late 2020 and early 2021. Every time there was a power loss, I contacted the serviceman. Initially, he cited a power loss in our community's 2nd phase and mentioned backup batteries were requested. A month later, the same issue occurred; he said batteries were installed but lasted only 1 hour. Yet, when power was lost for just 15 mins, the network was down. Questioning the type and efficiency of the batteries used. Unsatisfactory service.

I have a very worst experience with this broadband. At the time of connection they had told that when the router is returned the amount will be refunded but the amount was not refunded and on talking to customer care they said that it was your recharge payment and the amount will not be refunded. Worst experience ever. They lie at the time of connection and at the end refuse to give refund.

Recently after deep discussion and assurance provided by the excitel team i moved from hathway. But the services are pathetic internet gets disconnected often and everytime I have to raise the ticket. It will ask me to restart the router and it literally takes 10-15 mins to reconnect. I have experienced it several times during important office calls. Planning to change the connection soon

What's new

Performance improvements and fixes.