Scale Chat

Scale Us

About this app

Scale Chat – Business Communication & Team Inbox
Scale Chat is a business communication platform designed to help teams manage customer conversations, contacts, campaigns, and daily communication from a centralized workspace.
Bring your business conversations and team workflows together with features designed for organized customer communication and collaboration.
Team Inbox
Manage customer conversations from a centralized team inbox. Assign conversations to team members, organize incoming chats, and keep communication accessible to the right team.
Customer Communication
Handle customer conversations in an organized workspace. Team members can manage conversations, respond to customers, and keep communication connected with business workflows.
Contact Management
Create and manage business contacts and contact groups. Keep customer information organized and make it easier for teams to work with their communication data.
WhatsApp Communication
Scale Chat can be used to manage WhatsApp-based customer conversations and business communication through supported integrations. WhatsApp is a third-party service and Scale Chat is not affiliated with or endorsed by WhatsApp or Meta.
Campaign Management
Create and manage communication campaigns from your workspace. Organize campaign content, recipients, and scheduling according to your business requirements.
Scheduled Campaigns
Schedule campaigns for a selected date and time so your team can organize planned customer communication in advance.
Message Templates
Create and manage reusable message templates for frequently used business communication. Templates can help teams maintain consistent communication across conversations and campaigns.
Team Management
Manage team members and organize communication responsibilities. Assign conversations and workflows to appropriate team members based on your business operations.
Routing and Assignment
Use team routing and assignment features to organize incoming conversations and distribute work among team members.
Automation and Flows
Configure workflows, automated actions, quick replies, and business processes to support your communication operations.
Business Hours and Availability
Configure business hours and manage team availability so communication workflows can follow your organization's working schedule.
AI and Automation Tools
Scale Chat includes tools for AI-assisted workflows and automation to support business communication and operational processes.
Notifications
Receive notifications related to conversations and other relevant activities so team members can stay informed about updates.
Workspace Management
Manage your business workspace and organize communication-related settings, teams, contacts, and workflows from one place.
Plans and Subscriptions
Scale Chat provides subscription and plan-related features where businesses can manage available plans and account usage through supported payment options.
Designed for Business Teams
Scale Chat can support businesses that manage customer conversations through teams, contacts, campaigns, templates, and communication workflows.
Scale Chat helps organize business communication into a structured workspace so teams can manage conversations, customers, campaigns, and communication workflows efficiently.

What’s new

• Campaign Failures tab: see why messages failed
• Retry failed messages now or after Meta's 24-hour limit
• Export failed contacts (CSV) and resend to failed only
• Fixes and speed improvements