Schonell Interphone

Schonell®

About this app

With this App, you can connect to your visitors and loved ones at any time from your smartphone.
The Schonell app streams live video calls from the Interphone to devices connected to Wi-Fi , 4G or 5G cellular networks.
Be able to answer to your visitors and grant access wirelessly halfway round the world.
Benefit from the peace of mind by identifying and communicating to your visitors from the convenience your mobile device.
Stay informed and updated with push notifications from your building’s management.
The Schonell Interphone works seamlessly with the Schonell App.


Compatible with Interphone Hybrid and Interphone 2

Features include:
-Receive app push notifications from building management.
-High Definition video calls to your Apple or Android Smartphone.
-Grant wireless access to multiple doors, gates or elevators.
-Interphone visitor call log history

***IMPORTANT***
Devices from various manufacturers may need to configure your app in order for it to work properly. (Power saving, Notifications, Autostart, etc)
To do so, kindly visit:
https://www.schonell.co/faq-app.html

Ratings and reviews

Followed all instructions stated in the FAQ, no issues receiving calls, but the app only pop-up a short notification, that's super easy to miss. Issues: 1. Allow option to set ringtone and app should ring like how other VOIP does. Currently it doesnt vibrate when set to vibration mode. 2. The app is still lagging a lot in speed. I did a trial personally and it took 5-10sec after I unlocked on the app for the system to unlock the door physically. While this is almost instant on voice calls.

Unreliable app. Even after mobile phone reconfiguration for android it's still very unstable. I would say it only works 20-30% of the time. All other times either the phone won't ring, the screen for video access won't launch or it won't call the lift even after access is given. Delivery personnel often times find that there is no connection and end up calling me on my mobile. Recently the Schonell staff came to my unit telling me they have done some fix-up. I can honestly say it became worse.

The app worked well when I first installed it over 3 or 4 years ago. However, over a year ago, I started having problems "catching" the intercom calls, which always treated my mobile number as "missed", and then went on to ring at my house's fixed line phone. Stephanie of Schonell Support Team suggested that I use a function in my phone to force the app to use mobile data. It does not affect other apps using wifi. This trick worked well. Now, I am happy with the outcome. 5 stars to Stephanie.