![](https://play-lh.googleusercontent.com/a-/ALV-UjVgTglPO1kMZEQW78eG-VPWtleEgBYU6u_w9mQAlLUN5Qt1c7qG=s32)
M W
Was fine for nearly 5 years, then a few months ago I changed to a new phone, it stopped sending me notifications when lunch money runs low. Ive checked the permissions etc on my apps settings and everything was off, I turned them on, it worked once, now doesn't (though permissions are still set to "allowed"). The app itself has no settings that I can find.
Isuz Limited
April 19, 2024
I'm sorry you're no longer receiving low balance reminders for lunch money. It's the school who control the sending of these notifications so please check with them that they still do this. If they do, logging out of the app and in again should resolve the issue.
![](https://play-lh.googleusercontent.com/a/ACg8ocKQi9Grbpy2cMjdMzqqP47fOCkUuyCewFCbRD6lnTDjqoUMGg=s32-mo)
Chesney Warwick
Not user friendly! Doesn't hold card details so you have to add them in every time you pay. It will remember details if you pay by transfer, but funds aren't taken from the account instantly. When you have multiple children you have to add to basket a payment for breakfast club, and after-school club, separately for each child! So instead of adding £100 and money being deducted from that, you have to add a payment for each child, for each club! It's time consuming and frankly, annoying.
5 people found this review helpful
Isuz Limited
April 23, 2024
Thank you for your feedback. You can top up your children's club balances in advance enabling the cost of the sessions to be deducted from the balance as you make the bookings.
![](https://play-lh.googleusercontent.com/a/ACg8ocKhzv9tmNnxL7WkhLSvZmBv8sosE34mna-zRUKqmsWdNQ6i1A=s32-mo)
Nicola field
Used this app fine for 5+ years and now all of a sudden the app won't open on my phone, I've tried uninstalling and reinstalling and now I've been logged out, each time I try to get back on I get an error message saying connection issue or unable to send code to your mobile. This needs sorting asap as I have 3 children in school who I use this app for.
Isuz Limited
July 23, 2024
Unfortunately the School Gateway app was affected by the global IT outage but is now working as expected.