SLL- Ticketing

Seabird Logisolutions Limited

About this app

SLL-Ticketing - SLL-Ticketing is a simple and efficient app for managing support queries. It keeps users and admins connected, ensuring quick resolutions and full transparency.

Key Features for Users:

Raise Ticket: Submit queries or concerns easily. Get instant email confirmation.

Track Query: Track your ticket using Ticket ID or mobile number. View full details, reopen tickets, and rate the resolution. Every update triggers an email notification.

Key Features for Admins & Super Admins:

Dashboard: See Open, Reopen, Closed, and All tickets at a glance. Click to view detailed lists.

Ticket Management: Take actions on tickets, download attachments, view PDFs, and check remark history with timestamps.

Email Notifications:

Users are notified when tickets are raised, resolved, or reopened.

Support team is notified for reopened tickets and user remarks/ratings.

Navigation: Easy-to-use interface with options to Raise Ticket, Track Tickets, and Logout.

SLL-Ticketing ensures:

Faster query resolution

Clear communication

Complete ticket lifecycle management

Perfect for organizations and support teams looking to streamline their customer service and internal query tracking.