Twice in a row, Seamless has confirmed my order, when in fact the restaurant was not preparing it. The first time, the restaurant says they never got it, the second time, the restaurant cancelled and Seamless didn't tell me. I am left hungry after several hours of waiting. Their usage of "confirm" is very strange.
What Seamless is doing is very good for the most part. Why am I giving it only three stars? I recently moved and seamless will not allow me to insert the zero in the middle of the address, so my address is wrong. I do not know if I am viewing restaurants in my area or not and I have to tell the restaurant what my correct address is. I am waiting for an answer from seamless on how to correct my address.
TERRIBLE customer service. I placed an order and was notified that there was a card issue. I checked the numbers and put the order through again and again and they charged my card all 6 times! There is no way to reach their billing department to manually drop the charges so had to open a dispute.... And they STILL REFUSED SERVICE
The app itself is fine. Unfortunately, when a restaurant doesn't have delivery drivers on a certain day, it's not a given that that restaurant will be shown as unavailable. In fact, you'll still be able to order & be charged. And then when the delivery window has come & gone, and you call the restaurant, they'll tell you they don't deliver that day, so you've wasted an hour. And when you send an email of complaint to Seamless, you won't get any response (I've been waiting almost 2 weeks for... anything. An apology, a statement of regret - anything). GrubHub apparently owns them, so I doubt they're much better.
The app works fine, everything is perfect, but every time I finish an order it begs me to rate the damn thing again. Clearly I've already done this and there is no way to stop it from popping up this rating beg every time. So, one star.
ux is struggling, and now the delivery time is completely off. said it delivered my food, needless to say i didn't get it until 15 minutes later after multiple calls. i would recommend google restaurants whenever you can use it.
Our best update yet!
Want to see the top dishes? We've made it simpler to find what you're looking for by recommending dishes on restaurant menus. We've also improved our ratings and reviews to help make your decision even easier.
Order takeaway online - Thousands of local restaurants delivered to your door!