5/5 great service! The support team is always kind and willing to help. I only docked one star due to them having an issue with crediting my account despite calling a couple of times and being told that they would add my credit each time (there was an issue with one of my orders).
In my experience, it's almost perfect... They have good customer service, the food is almost here on time (depending of the restaurant), and they have good variety. The only problems I see is that there should be a way to block certain restaurants, since the list is so big it's hard to remember the bad places where you have ordered in the past. Also, in favourites, should be depending on your location, not just show all your favorite places anywhere.
One time, my order never came. I called Seamless and after they investigated they were able to tell me that the restaurant was closed for renovations. They apologized, cancelled my order, and gave me credit for my next order. :-)
I've been using Seamless successfully for awhile, but just had my first experience with customer service. I'd ordered something the restaurant didn't currently have, so they had to cancel my order. No big deal, but within minutes Seamless was calling personally to apologize and also offer me a $5 credit for the inconvenience! This app has served me well, but it's great to know that their customer service is top notch, too.
Good app and delivery service. However, tracking your order always comes up empty, even with a long history of orders. Customer service did nothing about it.
Seamless refuses to refund people when they clearly made the mistake. I lost nearly $30 because they pre-ordered food that I thought I was ordering for the night before and then charged it to my card the next day. Use ANYBODY else (There are now like 8 other food service apps that do a better job.) Seamless sucks and they just lost 2 regular customers.
In this update, bug fixes help make ordering smooth as butter.
This year for Passover, we’ve partnered with great NYC restaurants to celebrate. From 4/10 - 4/18, check these places and more for special Passover-inspired dishes:
- Margot Patisserie
- Miriam Restaurant
- Rockin’ The Ladle
Let us know how we’re doing - please take a moment to add a review in Google Play, we just love reading about ourselves.
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