I ordered food and an hour later I receive a message from the restaurant that the delivery person refuses to pick up my order. I contact Seamless and they reply: "I am going to fully refund you for this order and offer you a 20% discount on the next order." WHY WOULD I EVER WANT TO ORDER FROM SEAMLESS AGAIN WHEN THEY DO NOT DELIVER?? Second time this has happened and I won't fall for this scam again!
I ordered food at 630, the crystal ball said it would be delivered at 7:10-7:20. I call Seamless at 7:35 to see where the food is since Seamless has drivers that pick up the food. I had to wait 10 minutes to talk to a live human. The food hadn't been picked up yet and it was 7:45 at this point. Seamless offered me $5 credit. I asked to speak to a supervisor, at the end of my 20 minute call, my food hadn't been picked up and it was 8pm at this point. I was offered $10 credit and $6.87 to go back on my card for the taxes and delivery fee. I finally spoke to the manager who refunded my money and promised my food would still be delivered. It's now 8:52 p.m. and I still have not received my food.
Sometimes life can get messy, and mistakes can happen. If you're ordering food from seamless chances are you aren't starving to death, so I'm sure you can wait a bit to eat your dumplings. Moreover; while you sit in your comfy home and await this fine delivery service to bring you food just remember that there is a fleet of humans braving the weather that has kept you in, and are providing (to the best of their ability) just that, a service. So if yours is the order that gets lost in the system take comfort in the knowledge that it's not about you. And just go get your own food. That's still an option. That's always an option. Seamless is great! 4/5 stars.
Easy to use, sometimes even easier than the website! Very useful. Allows you to see what you can get delivered at all hours, making it way easier if you have those late night cravings. Customer service is pretty great, too. Awesome app.
App is good for ordering food but on several occasions I've had errors when ordering food. Today I was offered a coupon code for 4 dollarsfrom seamless and when I placed my order I didn't receive it. After calling the care team they made it seem like I was making it up and made me feel pretty foolish.
Amazing app. Called me back once when the restaurant was closed where i ordered. I believe calling back and letting us know is very good service as i wouldnt check my email or app often after ordering.
Time for a quick update! If restaurants in your area have offers available, you can now see their deals in the Restaurants tab.
We've also made Preorder more flexible and convenient than ever. You can preorder your food up to 4 days ahead of time or just a few minutes beforehand. Fewer restrictions, more glorious preordering.
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