Not even able to register and open the app. It kept saying registration email resent and clicking on the registration link from the email does nothing even after repeated attempts. Seems like a newbie 17 year old designed his first app and gave it to sears. NO wonder sears is going out if business. Get it together sears, your business quality is at the level of Ford and GM in 1981
Yep, like others I entered wifi password only to be told it cannot connect. There must be some overly restrictive parameters for 'acceptable' passwords. No, I will *not* be changing my wifi password to conform to simplistic restrictions. Would've been nice to know this ahead of time (before purchasing a 'connected' washer). My bad for not going with my 'gut reaction' that this was a useless gimmick. Way to start, hope this machine does better with washing clothes!
If you advertise a product as having "Kenmore connect" with a WiFi signal next to it, you should actually make sure it connects to something. Otherwise it's called false advertisement.
Had an issue with my account and linking my Elite Smart Hybrid Water Softener system to my account and Nick promptly addressed ALL of my issues. It is disappointing that great customer service like this is rare nowadays.
Same thing bought washer and dryer with the wifi connect symbol on it and come to find out don't connect. I should have stick with samsung. Not happy
I was able to connect easier than some of the other reviewers here I guess, it worked for me. There is a separate Kenmore AC app I think they run different software??
- Support for Kenmore Elite Smart Washer, Dryer and Refrigerator
- Minor bug fixes
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