
Lydia S.
Not a very useful app. Very barebones. It only provides order tracking and points tracking. The "order" function simply leads you to the browser for a quote, when you click "update details" it also leads you to a browser. And the "contact" function is a list of numbers to call. No in-app chat. No function to fill in and access the packing list and documents to download, or prohibited items list, or how to label your package, or an FAQ. You are better off using the website on your laptop.
1 person found this review helpful

Elena FL
The app is glitchy. I still have to log into my acct online. Photographing bags for free cover upgrade doesn't work - it won't let you upload existing photos, and taking pics with the in-app camera doesn't work either. Also, you'd think they would use the app to let you know when the courier is close to come for a the collection - like Uber or Amazon - that's not the case either. The service itseld is good - I have used SendMyBag in the past,, but the app is pretty useless
3 people found this review helpful

Gary Bryan
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In an email I was told that if I downloaded and used the app I'd get a free cover upgrade. So I did, and the app said if I uploaded a photo of the package I'd get a free cover upgrade. Did that, still no upgrade, I guess it was a lie. I'm not seeing the "better tracking experience" that was advertised either. So the app adds no value beyond the website, and in fact just sends you to the website for many things.