
Tim Kilmartin
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The app isn't as reliable since it has been sold, and they keep changing the format and reducing the comparison and history screens. It is still a great device to monitor your power production and usage. Since the last update the app won't open on my phone. I hope they stop messing with the app options, and comparison screens as I am starting to lose faith. I know the unit works extremely well but the app for you to access the info is slowly losing my confidence. 3/27 more options gone! SAD!
3 people found this review helpful

David Hussey
Works well overall with a few caveats. Right now connection reliability to the servers isn't perfect. Definitely take the suggested devices with a grain of salt at first... it does a good job identifying *that* there's a device based on a pattern, but you will almost always have to reclassify it, which isn't a huge deal. Also there is no way to associate multiple Sense devices with one account, so if you have a second home or shop with separate utility connection you have to pick one.
9 people found this review helpful

A Google user
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still not sure. almost 4 months and OTHER is more than 50% of my stuff. not very clear yet if it's gonna help with what I needed. update: I appricieate your response. I have contacted, and received a tip on telling it if a device detected, in fact, did NOT turn on, that has been tough to catch. unfortunately that only throws the item back into the "OTHER" category, which is more than half my usage. and the stove, toaster, coffee maker, keep confusing it, all items with similar power usage.
7 people found this review helpful
Sense Labs, Inc.
March 10, 2019
If you haven't yet, you might want to reach out to Support. Sometimes simple installation or Wi-Fi issues can contribute to a poor device detection experience. In the meantime, you might also want to try out our new integration with smart plugs from TP-Link and Wemo. They can grab instant detection of certain hard-to-find devices.