Sensibot

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About this app

Every customer message, answered.

SensiBot turns your phone into a complete support desk. Your AI assistant replies the moment a customer
writes, and you step in the instant a conversation needs a human.

WHAT YOU CAN DO

• One inbox for everything — conversations from WhatsApp, web and your assistant in a single list, with
unread counts and instant search.

• Let AI handle the routine — your assistant answers common questions around the clock, so no customer
sits waiting for a reply.

• Take over in one tap — switch any chat from Bot to Human Mode and answer personally, with the whole
conversation history already in front of you.

• Call without leaving the chat — reach a customer straight from their conversation. Your phone rings
first and we connect them after, so you are never caught off guard mid-call.

• Route work to the right person — assign a chat to a teammate or claim it yourself with a single tap.

• Share whatever helps — send and view photos, video and documents inline.

• Reopen closed windows — send pre-approved message templates to re-engage customers outside the 24-hour
reply window.

• Stay on top of the queue — filter by source, status or mode, and keep conversations marked Open,
In-progress or Closed.

• Never miss a message — real-time push notifications for new messages and new assignments.

• Comfortable in any light — full light and dark themes that follow your device.

BUILT FOR REAL SUPPORT TEAMS

Whether you answer every message yourself or run a floor of agents, SensiBot keeps the queue moving. The
assistant covers the repetitive questions, your team handles the ones that matter, and nothing quietly
falls through the gaps.

Note: a SensiBot account is required to use this app.

What’s new

Call customers directly from a chat - tap the phone icon and we'll connect you.

- Call any contact without leaving the conversation
- Much less vibration - no more buzzing on every tap and scroll
- The chat list now recovers instead of getting stuck loading
- Faster, smoother message list

Thanks for the feedback that led to these fixes.