SensiBot is the command center for your WhatsApp Business and cloud automations. Give your operations team one real-time dashboard to monitor every conversation, assign the right owner, and follow through to resolution—without ever leaving the app.
Key capabilities:
Secure agent sign-in with remember-me support so teams get moving fast.
Live inbox fed by WhatsApp Cloud and device accounts, complete with Assigned, Unassigned, Department, and All tabs.
Smart filters for source, chat status, bot/human mode, and blocked contacts to cut through noise instantly.
Rich chat workspace that supports images, documents, voice notes, video previews, emoji reactions, and quick replies.
Takeover tools to switch between bot and human handling, update statuses (Open, In-progress, Closed), or transfer a conversation to teammates or departments in seconds.
Outbound messaging flow that lets agents start new WhatsApp chats using approved cloud templates or linked phone devices.
Push notifications and urgent alerts powered by Firebase Cloud Messaging to keep the team in sync even off desk.
Built-in logging and audit data so supervisors can retrace every assignment, status change, and reply.
Whether you serve walk-in customers, manufacturing lines, or distributed teams, SensiBot delivers a dependable workflow for WhatsApp Business operations backed by cloud automation. Bring every conversation under control and keep your customers informed from first message to final resolution.