Sentrify

RICARDO MORALES

About this app

Sentrify is a professional customer service platform designed for sales and support teams.

It allows agents to manage WhatsApp conversations, respond to messages in real time, make and receive voice calls, and review their performance with AI-powered analytics.

KEY FEATURES

• Real-time chat inbox — manage multiple WhatsApp conversations from a single location

• Voice calls — receive and make calls directly from the app

• Instant notifications — receive message and call alerts even when the app is running in the background

• Performance dashboard — view your recorded calls and the AI-generated quality analysis

• AI analysis — each call is evaluated against quality criteria: strengths and areas for improvement

• Chat transfer — transfer conversations between agents or departments

• Message history — access the complete history of each conversation

FOR TEAMS

Sentrify is designed for businesses that use WhatsApp as their primary customer service channel. Access is managed by each company's administrator—advisors only need their credentials to get started.

Note: This application is for the exclusive use of users registered by your company. It is not a general public app.