Syncro Mobile

SyncroMSP

About this app

With ticket management, remote access, and customer communications built right in, Syncro XMM™ Mobile Ticketing app provides you with all the essential tools you need in the field.

This app is free to use for all Syncro XMM™ users.

Features:

Organize Your Day: Easily visualize and plan your schedule. Keep track of appointments, view RMM alerts, and chat directly with customers.
Powerful Ticket Management: Add, edit, and resolve tickets with ease. Efficiently manage time tracking and add materials used while on the move.
Seamless Remote Access: Operate remotely with our integrated remote access feature, allowing you to be in two places at once.

Ratings and reviews

Absolutely horrible. If you search a customer name you cannot look at their ticket history. When you search tickets you can click a ticket to open and view it but when you select the back button. You have to completely type in your search again. This app could've easily just used the mobile version of the website as a template and it would be hundreds of times better than it currently is.

app is getting better but the key thing it is missing is that it always defaults to 1 labour type. cant be change, so techs need to close tickets off at office. always defaults to remote labor code. needs more filters for tickets. would be nice to see other things like estimates and invoices if you have access to those portions

For assets, I was unable to look at the notes inside an asset. Wish this was added. Overall, the new update was much better than expected.

What’s new

Fix an issue preventing chats from showing in the Chat section