Syncro Mobile

SyncroMSP

About this app

With ticket management, remote access, and customer communications built right in, Syncro XMM™ Mobile Ticketing app provides you with all the essential tools you need in the field.

This app is free to use for all Syncro XMM™ users.

Features:

Organize Your Day: Easily visualize and plan your schedule. Keep track of appointments, view RMM alerts, and chat directly with customers.
Powerful Ticket Management: Add, edit, and resolve tickets with ease. Efficiently manage time tracking and add materials used while on the move.
Seamless Remote Access: Operate remotely with our integrated remote access feature, allowing you to be in two places at once.

Ratings and reviews

Absolutely horrible. If you search a customer name you cannot look at their ticket history. When you search tickets you can click a ticket to open and view it but when you select the back button. You have to completely type in your search again. This app could've easily just used the mobile version of the website as a template and it would be hundreds of times better than it currently is.

Did anyone that actually runs a business use this app, and work with the developers? App works great for the things it does have, and it looks nice and modern so that is an absolute full star saver! But I don't know if I'm stupid, or you literally don't have invoices in here. Why is search not a global top in the middle thing? And why can't I open up URLs from customer or ticket to just go to the website because you guys didn't actually think this application through? 🤔

the old app was unironically better for just about everything. was the old one optimized well for mobile? no. did it have a 1 to 1 layout that matched the web client, as well as have all the same functionality? yes. Everything on the new app might as well be "read only", because there ain't much else it can do

What’s new

Intake & Outtake Forms: View a ticket's Intake and Outtake forms and collect your customer's signature right from the app. Forms appear when enabled for your account.
Longer ticket descriptions: Write descriptions of up to 100,000 characters when creating a ticket, in a larger text field with a character counter.
Stability improvements: Fixed an issue that could stop the ticket list from loading, plus crash and chat fixes.