Novus Service

Lisa Anne Mirabile-Shah

About this app

Novus Services is an all-in-one business management application built to help sales teams, service teams, and business administrators manage daily operations efficiently.

The app brings quotations, customers, products, inventory, service work, tasks, packing lists, and employee activity together in one organised workspace. It helps your team reduce manual follow-ups, keep information up to date, and manage work from quotation creation through delivery and service completion.

With Novus Services, you can create and manage professional quotations for customers. Add products, pricing, accessories, taxes, discounts, terms, and customer details to prepare accurate quotations quickly. Keep track of quotation revisions, quotation status, and customer-related information in one place.

Customer management helps your team maintain complete customer records, including company details, contact persons, addresses, and communication-related information. Product and pricing management allows authorised users to manage products, categories, rates, accessories, and other business information needed for quotations and services.
Inventory management helps businesses monitor available stock and stock history. Packing List management supports delivery-related workflows by helping users create and maintain packing lists connected to business operations.

The To-do module makes it easy to create tasks, assign them to employees, add CC assignees, update task status, add comments, and track progress. Users can manage tasks such as customer follow-ups, quotation updates, service coordination, and internal work assignments. Task statuses can be configured to match your company workflow.

The Service module helps teams manage service requests and field work. Create service records, select customers, assign service engineers or employees, add products and accessories, update service status, and maintain service information in a structured way. Service Types and Service Statuses can be managed based on your company’s process.

For businesses with field teams, GPS and journey-related features can help track employee activity, journeys, and work movement where this module is enabled for the organisation.

Novus Services also provides role-based access and permissions. Administrators can manage users, employee roles, role templates, company profile details, GST settings, numbering series, and access to business modules. This ensures that employees see only the modules and actions that are relevant to their role.

The application supports modular business management. Depending on your organisation’s configuration, modules such as Quotations, Customers, Products, Accessories, Inventory, Packing Lists, To-dos, Services, and GPS can be enabled or disabled.

Key features include:
- Create and manage quotations
- Manage customers and customer contacts
- Maintain products, pricing, and accessories
- Track inventory and stock history
- Create and manage packing lists
- Create, assign, update, and comment on to-do tasks
- Add multiple CC assignees to tasks
- Manage service requests and field-service activities
- Configure service types and service statuses
- Track service assignment and progress
- Manage employee users, roles, and permissions
- Configure company profile and GST details
- Manage personal and company numbering series
- Track employee journeys and GPS activity where available
- Enable or disable modules based on organisational needs
Novus Services is designed for organisations that need a clear, secure, and flexible way to manage sales, customer relationships, inventory, internal tasks, service work, and operational workflows from a single mobile application.

What’s new

Bug Fixing and Improvements.