Cloud Service Management

This app is for use with Cloud Service Management™ from ServiceAide™

Decision-making and action-taking are simple and efficient using the dedicated analyst mobile app that combines at-a-glance awareness and issue context with single-action workflows. Analysts can act confidently and responsively anytime, anywhere, which lowers mean-time-to-resolution and raises customer satisfaction and service efficiency.

Key Features and Benefits:
• Leverage your existing Filters - Any filters the you create using the web interface are available so you can quickly select your familiar views of the ticket queue
• Get things done with a single tap – Quickly take common actions with a tap
• Attach a picture to a ticket – Instead of typing or tapping notes, just take a picture of the issue attach it to the ticket
• Dictate versus type - Use the speech-to-text capability of the device to enter text
• Simple administration - Authentication is simple using a magic link to register new devices including those using Single Sign-On
• To use this app requires a named, concurrent, self-service or trial license for Intelligent Service Management™
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4.2
18 total
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What's New

- Deeplinking - opening ISM app from short links
- Localization enhancements
- Few bug fixes
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Additional Information

Updated
December 4, 2018
Size
8.1M
Installs
1,000+
Current Version
3.2.0
Requires Android
4.1 and up
Content Rating
Everyone
Permissions
Offered By
ServiceAide
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