Сервиском: IT-сопровождение

Scloud.ru

About this app

ServiseCom is a corporate platform for automating IT services and service desks. This app provides full mobile access to the system: accept and fulfill requests, manage IT assets, and monitor SLAs from your phone.

A full-fledged ITSM platform on your phone
• Service Desk: Multichannel request acceptance (web portal, email, online bot, phone).
• Asset Management (CMDB): Inventory of computers, software, and network equipment with change history.
• Knowledge Base: Access instructions and solutions for quickly resolving incidents.
• SLA Monitoring: Track request deadlines and priorities.
What can you do with the mobile app?
• Accept and fulfill requests, set statuses.
• Scan equipment barcodes for quick access to asset cards.
• View and apply knowledge base articles.
• Receive push notifications about new and urgent requests.
• Track working hours by task.
Who is the ServiseCom platform designed for?
• Corporate IT departments (internal service automation).
• IT outsourcing companies (customer service).
• Service engineering departments (equipment repair).
• Department managers (performance and SLA monitoring).
Start with the free cloud version
• A ready-made solution that doesn't require server installation.
• Free plan for small teams.
• Online demo and implementation assistance.
Simplify IT infrastructure management. Learn more and get a demo at it-tula.ru.

What’s new

Исправили ошибки и улучшили производительность приложения