Service Fusion

Service Fusion (FSM Technologies, LLC)

About this app

All-In-One Field Service Management Software. No per-user fees. No contracts.

Your customers demand fast, accurate service. Streamline your operations to ensure you deliver it.

- View your daily schedule
- Update statuses of jobs & estimates
- Create new new jobs & estimates
- View customer details
- Inventory stock levels in multiple warehouses/vans/trucks
- Send "on the way" text and voice reminders
+ much more

Manage your field service business better so you have more time to focus on what matters most: your customers.

Ratings and reviews

If I could give it zero stars, I would. Any images, when uploaded through the app, get reduced to the worst quality imaginable. This is extremely frustrating when trying to upload asset tags and really just pictures of anything. It isn't something that Service Fusion seems to be interested in rectifying, and the suggested workaround is a joke considering where technology is in 2023. The app itself is pretty buggy and gets hung up a lot where it'll appear frozen. I could go on and on . .

It is extremely slow at times. Every time you click a button it needs to load, not fluid. If your in a bad cell area it doesn't always record what you input. I also have a lot of times were it doesn't upload pictures, doesn't change job status always. I'll have mo time logged in a job because it was not able to change from on my way to onsite due to cell coverage.

Takes forever to upload in the field. A lot of times it doesn't upload at all. Map feature always come up with a white screen. Picture upload times have increased. Would be nice to have a daily hours worked instead of just an in and out time. These issues started with the March update except for the not uploading at all. That's been a consistent thing since I 1st started using this app in mid 2018.

What's new

We have made some enhancements to the worker app. These updates include:
Added a high-level quantity field for flat rate services
Equipment tab is now displaying correctly
Assigning a warehouse to a tech pulls the correct inventory when selected
When updating job description users are no longer logged out
Related products now showing
Decimal point errors have been fixed