Care+ Diagnostics

Servify

About this app

Introducing the Care+ Diagnostic app, which is exclusively accessible to customers who are enrolled in the Samsung Care+ Program. You can now easily run diagnostics on your enrolled device when you purchase a plan within this program. If your plan is eligible, you have a generous 10-day window from the Plan Purchase Date to complete the diagnosis.

To begin the diagnosis, you must receive a valid activation code via email. Once received, you can begin the diagnostic process. You'll need a second smartphone or tablet to capture images of your enrolled device for the diagnosis. The app will walk you through the diagnostic instructions, ensuring that you capture all of the required images correctly.

After capturing the necessary images, the system will analyze the device's health based on the diagnostic results, determining whether or not the diagnosis was successful. If your diagnosis is successful, your plan will be activated, granting you access to the Samsung Care+ program.

Don't worry if the diagnosis fails; you will have a second attempt to perform the diagnosis. This gives you a better chance of addressing any potential issues with your device. Please keep in mind that if both diagnosis attempts fail, your plan will be canceled.

Download the app and enjoy the convenience and reliability that Samsung Care+ offers.

Ratings and reviews

this app is awful!! it won't take me to the right screen to put the activation code in!!! it keeps sending one to my email. I already have to code I need to put in, and it won't let me put it in.. This is an update from my last review! I have been able to figure out the problem and activate my and my husband's phone plans. I will say I think they should be a little more helpful and explain things a bit better to their customers when they purchase the extended warranty.

I wish I could leave a review that's less than 1 star. You have to purchase a protection plan on your device by taking pictures of it, and Samsung won't be able to assess the condition of it anyway. It doesn't matter how clear your pictures are. It won't be so bad if they accept the photos and when you want it fixed, they just say, "That was there when you registered for the plan, so we cannot fix it." They will annoy you into wasting your time sending videos or straight up cancel your plan.

I don't know what is going on with customer service side. But this has been completely unacceptable. I love my Samsung phone. You have great products. But this process has NOT been pleasant and a complete inconvenience. It's taken over a week and I'm still having issues with my claim. Ausurion was way less of a hassle and I'm hoping y'all can get it right.

What’s new

What’s New:

• Optimized for Android 16 – Enjoy better support on the latest Android version.

• Updated Minimum Requirements – The app now requires Android 10 or later for enhanced security and features.

• Immersive Experience – All screens now extend edge-to-edge, making interactions more seamless and engaging.

• Bug Fixes & Improvements – We’ve fixed several issues across the app to ensure a smoother experience.

Update now for the best performance! 🚀