Hindware Smart Appliances

Hindware Home Innovation Limited

About this app

Hindware Appliances Mobile App is for Hindware consumer appliances like

Water Purifier, Air Purifier, Air Coolers, Water Geysers & Kitchen Appliances.

Water Purifier & Air Purifier comes under the brand name of Moonbow and rest other appliances come with Hindware brand name.

This mobile app offers the services for both Smart (IoT based products) & non Smart products. Currently IoT feature is available with Water Purifier, Kitchen Chimney & Water Heater products. The main features of Hindware Appliances mobile app are

- Customer Registration

- Product Registration

- Controlling & Monitoring of Smart IoT based products from anywhere.

- Service Request Creation

- Information of all Product Ranges.

- New Product launches & offers.

- Documents Management

Customer Registration

New customers have to complete the one time registration process. They can also do the registration using Facebook & Google. After registration they can login with their mobile number using ‘One Time Password (OTP).

Existing hindware customers (those who have already used the Hindware services) can use their primary mobile number for login directly using ‘One Time Password (OTP)’.

Product Registration

Customer can register their new products with simple process by scanning the QR code present on the product.

If your product don’t have the QRcode then product registration could be done using model details.

Controlling & Monitoring of IoT based Products

Customers can control their IoT based home appliances product with their mobile phone from anywhere using Hindware Appliances App if product is connected with the internet. The controlling features will vary depending on the product category.

Service Request Creation

In case of any issue or problem with the product, customer can directly create a service request from the app for both IoT & Non IoT based products which are registered with the app.

If any service request is registered through call then it will also reflect on the app.

Information of all Product Ranges

Customers can explore all the product ranges available with Hindware Appliances.

New Product launches & Offers

Customers can receive the details for any new product launches & offers through the notifications of mobile app.

Documents Management

No worry of losing the invoice of the products to claim warranty. You can upload the invoice through the mobile app and it will keep it.

You can also download the product manuals directly from the mobile app.

Ratings and reviews

Absolute worst service and app. I purchased a Geyser from Hindware, but their customer service is atrocious and utterly unresponsive. They won't ever address the real problem; they'll just offer you other people's phone numbers to call and talk to. Keep away from this useless brand's products at all costs. It was a terrible decision to purchase a product from this company as they simply send an automatic message stating that someone has been scheduled for device maintenance but never shows up.

Worst product and worst customer service I have been chasing the support team every day for resolution. It's troubling that incident tickets being cancelled without confirmations from the customer, citing the reason as unreachable phone number. My Aircooler has stopped working within 6 months, it is under warranty but still no one is coming to resolve the issue.

Worst Services, Worst Customer Support. I have purchased HINDWARE ACHELOUS PREMIUM IPRO WATER PURIFIER and it starts leaking from next day after installation. The technician from Hindware installed it in the evening with lots of difficulties and replaced many parts. Now I am chasing customer care but no one is listening. The smart appliace app is so pathetic, you can't even raise a customer complaint through this app. Hindware is fooling his customers.

What's new

Minor fixes