Hindware Smart Appliances

Hindware Home Innovation Limited

About this app

Hindware Appliances Mobile App is for Hindware consumer appliances like

Water Purifier, Air Purifier, Air Coolers, Water Geysers & Kitchen Appliances.

Water Purifier & Air Purifier comes under the brand name of Moonbow and rest other appliances come with Hindware brand name.

This mobile app offers the services for both Smart (IoT based products) & non Smart products. Currently IoT feature is available with Water Purifier, Kitchen Chimney & Water Heater products. The main features of Hindware Appliances mobile app are

- Customer Registration

- Product Registration

- Controlling & Monitoring of Smart IoT based products from anywhere.

- Service Request Creation

- Information of all Product Ranges.

- New Product launches & offers.

- Documents Management

Customer Registration

New customers have to complete the one time registration process. They can also do the registration using Facebook & Google. After registration they can login with their mobile number using ‘One Time Password (OTP).

Existing hindware customers (those who have already used the Hindware services) can use their primary mobile number for login directly using ‘One Time Password (OTP)’.

Product Registration

Customer can register their new products with simple process by scanning the QR code present on the product.

If your product don’t have the QRcode then product registration could be done using model details.

Controlling & Monitoring of IoT based Products

Customers can control their IoT based home appliances product with their mobile phone from anywhere using Hindware Appliances App if product is connected with the internet. The controlling features will vary depending on the product category.

Service Request Creation

In case of any issue or problem with the product, customer can directly create a service request from the app for both IoT & Non IoT based products which are registered with the app.

If any service request is registered through call then it will also reflect on the app.

Information of all Product Ranges

Customers can explore all the product ranges available with Hindware Appliances.

New Product launches & Offers

Customers can receive the details for any new product launches & offers through the notifications of mobile app.

Documents Management

No worry of losing the invoice of the products to claim warranty. You can upload the invoice through the mobile app and it will keep it.

You can also download the product manuals directly from the mobile app.

Ratings and reviews

Extremely poor service. App doesn't work. Service is pathetic. I had raised an installation request which was not attended for 10 days. After calling customer care for two times a day, finally the ticket got assigned after 15 days. No one from service has called me till now but the App shows the Installation is in progress. Soon it will get closed also with the geyser still lying in the box. I chose a wrong brand. Please buy products with good service even if it's a little highly priced.

Service is really not upto the mark. Executive can't speak properly in English even selected the option for the same. App is not quite effective. Tried to register email but it always says " unable to update " message. They don't deliver the good service so be careful before buying the products. Even after sending multiple emails, follow up no one bothered to resolve the issue I have raised.

No service for warranty product is provided. Pathetic. Raised the issue 15 days back, still not assigned and nobody attended the issue. I called many times to the service center, they are providing Phone numbers of higher people in their organization like, zonal head, state head..means they want us to call them and escalate the issue to them. I asked them for a service engineer phone number, not a phone number of some person who is at the higher level. I don't know what to do.

What’s new

Support for new Devices
Minor changes