Servy FSM

Starlly Solutions

About this app

Servy is a Field Service Management (FSM) platform built to help businesses manage their complete post-sales service operations — from service request to resolution.

Manage service calls, field teams, customers, assets, inventory, schedules, expenses and service performance from one connected platform.

With Servy, service managers and field engineers can stay connected, work efficiently and keep customers informed.

KEY FEATURES

Service Call & Ticket Management

Create, assign, schedule and track service calls throughout their lifecycle. Manage different service types, priorities, statuses and customer requirements while keeping every service interaction organised.

Field Engineer Management

Give technicians everything they need to execute service work from the mobile app. Engineers can view assigned calls, access customer and asset information, update call status, record diagnosis and resolution details, complete checklists and upload photos or documents.

Scheduling & Attendance

Plan technician schedules and service appointments while tracking attendance, site visits and field activity. Get better visibility into technician workload and daily activities.

Live Location & Trip Tracking

Track technician movements and service trips through the mobile app. Capture travel distance and time to improve operational visibility and understand how field teams spend their working day.

Inventory Management

Manage service inventory across branches, stores, technicians and project or site pools. Track stock movement, transfers, consumption and availability so technicians have the right parts when they need them.

Asset Management

Maintain visibility of customer assets and their service history. Access asset details, warranty information, service records and related service calls from one place.

Expenses & Approvals

Manage technician expenses including travel, TA/DA and other service-related expenses. Submit, review and approve expenses through a structured workflow.

Checklists & Service Documentation

Create customised checklists for different service activities and ensure technicians capture the information required at site. Support photos, documents, diagnosis, remarks and other service records.

SLA & Service Performance

Monitor service commitments and identify tickets approaching or exceeding SLA. Track important operational metrics such as TAT, response time, closure performance and workload.

Reports & Dashboards

Turn service data into actionable insights. Monitor service performance, technician activity, inventory consumption, expenses, cost and other operational metrics through dashboards and reports.

Notifications & Approvals

Keep teams informed about ticket updates, approvals, inventory movements, expenses and other important service events.

Knowledge Base

Give field teams access to service knowledge and information they need while working at customer locations.

BUILT FOR SERVICE-DRIVEN BUSINESSES

Servy can be configured for different service models, industries and workflows. Whether you manage installation, preventive maintenance, breakdown service, warranty service or other post-sales activities, Servy helps bring your service operations together.

With multi-branch inventory support, configurable workflows and a connected web and mobile experience, Servy can scale as your service organisation grows.

Servy — bringing service teams, customers, assets and operations together.

What’s new

• Servy becomes more intuitive
• Simplified Call Management for a faster and more intuitive service experience.
• Super-fast Ticket Creation with a streamlined workflow.
• New Project-based Ticket Management for better organization and tracking.
• Calendar View to help service engineers easily view and plan tickets for **This Week, Next Week, This Month,** or **Next Month**.
• Performance improvements, bug fixes, and enhanced app stability.