
Adam Sky
Great bank but app is a total failure. The app refuses to connect with the server at every attempt at login making it virtually useless. Not an isolated incident, this has been an issue for months, I can't believe that SF Fire hasn't rectified this issue. If I can't rely on a bank's mobile app, I can't rely on the bank. I'll be closing my SF Fire account and moving on to one of their competitors.
1 person found this review helpful

Lucas Perez
Every time I try to deposit checks with the app it crashes and stops responding, I am so frustrated with this and clearly not the only one. The old app worked just fine. I have reinstalled it to no avail, spoken with tech support and not resolved the issue. It is time to get this fixed, go back to the old app or they will lose long time customers like myself. I'm so over it SFFCU!
6 people found this review helpful
San Francisco Fire Credit Union
December 15, 2022
We apologize for the issues you've experienced with our deposit check feature in the app. We have a new version available and would love to know if you are still still seeing similar issues with depositing a check on the latest version? Thank you for your time and patience.

Bobby_v_bbq
Branch manager helped me open a checking/savings and explained in great details all the member benefits, also help me get a personal loan. When I say helped me, I mean, something went wrong where my debt to income was to high and wouldn't let me qualify for the loan. Instead of letting me go home feeling disappointed, the manager looked into it further by calling the processor and asking why I wasn't approved. They found the problem, and I ended up being approved instantly. Kudos!👍🏽
1 person found this review helpful
San Francisco Fire Credit Union
June 23, 2025
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that our branch manager went the extra mile to help you open your accounts and resolve the loan issue. We’ll be sure to pass along your kudos to the team. We’re so glad to have you as a member!