![](https://play-lh.googleusercontent.com/a-/ALV-UjVprTKflZWHGkWwQAso3MgN0dYTFLorlDcVe3CZMEpU6ikZTz1Y=s32)
Juli1373
Bad customer service. They haven't replied to my email voicing my concerns on tracking my order and it's been over more than a week since I purchased from here. I went on their socials and saw multiple people having the same problems. Please buy from somewhere else.
![](https://play-lh.googleusercontent.com/a/ACg8ocK2L6x6dopNmNHH0ShCpT_igolgS0I-bOV6Ou0XZdOV_kcrlA=s32-mo)
diamond gee
Customer service is garbage. 2 mins after placing my order, I noticed i forgot my Apt # I immediately started chatting, emailing and calling ( the phone would pick up then hang up) shapellx still mailed out my package missing the Apt # and didn't get back until over 2 days later. Of course the post office couldn't deliver without the Apt # and resent it back to Shapellx. Shapellx still has not resent my purchase with the corrected address and it has been 7 days
We sincerely apologize for the inconvenience you have experienced with our customer service. We understand the urgency in resolving this matter for you. To assist you more effectively, could you kindly provide us with your email address? This will allow us to promptly communicate with you and address your concerns. Thank you for your cooperation.
![](https://play-lh.googleusercontent.com/a/ACg8ocJfv9Gazd4uW8B40VjspZXeIHc7Xxzo6bQ3vZoRX1ur5UNO0g=s32-mo)
Tete RahRah
I love everything I've purchased from them. It holds up to my exact standards. I Will definitely be making future purchases.
2 people found this review helpful