Ummm, i would say pretty solid app, although there isnt really any other apps that do what shapeshift does, unless ur on a professional exchange(who wants all that...). Everytime i had a problem, it was fixed, although its annoying, and u could lose money because of it. Also everytime i had a problem, i was using bitcoin, which has a slow processing time, i would suggest doing all transactions with ether. The only thing i would wish is, they just pick up the ball and start having alot of alt coins, not just like 25. Other than that, seems trustworthy. I have bought over 7 types of coins with this app.
I try to switch my btc for another cryptocurrency and it dpesnt go through. So i send a ticket. I get a response and it seems like its going well.. But it still doesnt go through. So i continue to ask questions. I get an outdated video as a response. Doesnt show the featires available with the app.. So i ask for an updated one. Their response is that the video is supposed to familiarize me with the service. I already understand the service.. Thats not the issue. Then they try to tell me its because of the wallet i use. That is total bullsh**! No one else is reporting the that being the problem. So... If you want an app that claims to do something and then when it fails the customer service will just email back and forth not addressing the issue and then just pass the blame download this.. Its perfect to just take up space and do nothing.
Rated back to 4 stars from 1. Improvements can be made, but overall the customer support is on point and will help you and that's what makes this service a safe bet for exchanging cryptos.
This app is terrible. In 5 transaction I had 5 different issues and opened a ticket Everytime. Support is only available in a limited timeframe which makes it horrible for timing. Sometimes you have no confirmation if it failed or not or it just times out for no fkng reasons or you wait for ever to get deposit and just don't know what is happening. All that at the end so they refund to your wallet after few days and you've paid transaction fees for nothing and missed an market opportunity. Really useless app. Use poloniex.
Love the app does a great job at exchanging all kinds of alt currancy. My only complaint is the fees. It's not so bad if you transfer occasionally. But watch the fees carefully they add up fast and can take a toll on your balance.
I converted my bitcoin last time using this app with a slow mining fee. I did not expect slow fee means it would take 6 days and the end result is it will be refunded and not converted.
Fixed Integration with CoinCap
Added customer support button