Shimli Agents

Sheilim

About this app

Shimli Agents is an all-in-one communication app for sales and customer support teams — built for the messaging era, with native voice calling at its core.

📞 VOICE CALLS — RECEIVE AND MAKE CALLS FROM ANYWHERE
• VoIP voice calls powered by Twilio Voice
• Native integration with WhatsApp Business voice calls
• SIP support for seamless integration with PBX and contact center platforms
• Full-screen incoming call experience — answer calls even when your phone is locked, just like the native Phone app
• Native CallKit (iOS) and Telecom (Android) integration, so calls feel like regular phone calls
• Complete call history: incoming, outgoing, and missed calls

💬 UNIFIED MESSAGING ACROSS ALL CHANNELS
Centralize WhatsApp, Facebook Messenger, Telegram, SMS, and other messaging channels into a single inbox for your entire team.
• Automatic responses for every potential customer, on every channel
• Verified business lines that build trust and save customers time
• Real-time chat with full conversation history

🚀 GROW AND TRACK YOUR CONVERSATIONS
• Start conversations from anywhere — your website, campaigns, or printed materials
• Generate click-to-message buttons, campaign-specific links, and QR codes
• Track performance to understand which channels and campaigns actually drive growth
• Built to help companies scale communication, increase visibility, and grow in the messaging era

👥 BUILT FOR AGENTS
• Unified inbox across calls, WhatsApp, Messenger, Telegram, and SMS
• Customer profiles and full conversation history in one place
• Designed for sales reps, support agents, and account managers who need to respond wherever the customer is

Shimli Agents is built for teams that need to handle customer calls anywhere, anytime — even with the phone locked — delivering an experience just like any native phone or VoIP application.

What’s new

WhatsApp calls
VoIP calls
Improvements to push notifications
General improvements