
A Google user
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I love this device and the app, customer service is excellent, I got a new phone and couldn't link it to the the new one and they did it for me and checked back to see if all was working properly. I love it and highly reccomend it. however. it only seems to work a few weeks then back to nothing. I hate giving any type if negative review. but when it works it works great but when it stops it stops dead. customer service is awesome though, just hate contacting them so often so I have quit
4 people found this review helpful
Orbit - Find What You Need When You Need It.
July 12, 2018
Hello Cheryl! Thank you so much for your amazing feedback, we love hearing from you and hope that you continue to enjoy the Orbit experience!

A Google user
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Half the time the alarm doesn't go off when trying to find my phone, which is disappointing. Also, recently I received a replacement phone, same make and model as the previous one, Samsung S8+, someone else initially put the Orbit device on my phone and unfortunately didn't leave me the password, so I couldn't add to my new phone. So when Orbit asks if I've forgotten my password and to enter my email to get help I comply, but it does nothing. The screen stays in the same mode and I do not receive an email to help with resetting my password. This has been going on for 2 weeks. I've even tried uninstalling the app & reinstalling 3 or 4 times. I can't find a number to contact anyone @ Orbit for help, this is all very frustrating. What's the point of having this device if it doesn't work and you can't reach anyone for assistance. I really wish I could return this device and get my money back. #AVeryUnsatisfiedCustomer
4 people found this review helpful
Orbit - Find What You Need When You Need It.
October 5, 2018
Hello there! We are terribly sorry to hear this as it should not be the case. Please send us an email to help@findorbit.co so that we can assist you in having this resolved as soon as possible!

A Google user
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Love this, especially the range in which I can locate my glasses. Also, very helpful to have the function to ring my glasses when I have forgotten where I last left them. Only been using about a month and a little concerned that it will be able to stay fastened to my glasses though. Otherwise I would have given it a full 5 star rating. The adhesive to the device shows evidence that it is not securely fastened .
2 people found this review helpful
Orbit - Find What You Need When You Need It.
October 28, 2019
Hi Alice, Please email us at help@findorbit.com and we will solve this issue for you!