MyDTDC: Book | Send | Track

DTDC Express Ltd

About this app

MyDTDC App & Web is an offering from the house of DTDC - India's Leading Express Service Provider. It provides the most convenient way to send shipments across the world. MyDTDC offers benefits like scheduling a door step pickup, drop off and industry first Zero Contact Delivery with OTP. You can experience the convenience of checking shipment rates and delivery timeline, track shipments & locate and share DTDC touch-points.

MyDTDC covers everything without you stepping out to send the shipment. Be it International or Domestic, the DTDC network serves you with the most convenient way to send your shipments anywhere in the world.

Install the MyDTDC app to avail the following features:
• Ship consignments to 12,000+ pin codes across India
• Track status of all outgoing and incoming consignments
• Create shipment label and schedule pickup at your doorstep
• Pickup service available in160+ cities across India
• Check serviceable pin coodes, shipment rates and delivery timelines
• Drop off pre-booked consignments
• View booking History, Cancellation & Refund
• Locate and share DTDC touchpoints
• Pay online via different modes available including UPI
• View account - Profile & Saved Addresses
• Save pickup & delivery addresses for faster checkouts
• Avail exciting offers

Ratings and reviews

The app is decent to book shipments. However, we cannot track a shipment in the app once we book a shipment. The message we are shown always: "Unable to fetch tracking data currently". Also, there's no way to provide feedback in the app. Customer service via phone is practically non-existent... despite waiting 15 minutes on the phone, couldn't talk with anyone.

Very bad logistics company! My parcel has not been delivered for more than 8 days. I contacted customer care multiple times, but there has been no proper response. Every time, they just say the issue is being escalated, but nothing actually happens.There is no response to my queries or emails, and the tracking information is useless and not updated. wasting of giving 1 star also. Based on this experience, I would definitely not recommend their services.

I'm extremely disappointed with Dtdc handling of my shipment. My item reached the destination, but nobody called to inform me. After 2 days of waiting, I discovered that they had sent it back without any notification! To make matters worse, their tracking system isn't updated, and now the shipment is nowhere to be found not in the origin or destination . I've complained multiple times, but no response or update. The lack of communication and customer service is appalling. very dissappointed.

What’s new

Thank you for choosing the MyDTDC Mobile app.

This release includes:
• Minor bug fixes & improvements