MyDTDC: Book | Send | Track

DTDC Express Ltd

About this app

MyDTDC App & Web is an offering from the house of DTDC - India's Leading Express Service Provider. It provides the most convenient way to send shipments across the world. MyDTDC offers benefits like scheduling a door step pickup, drop off and industry first Zero Contact Delivery with OTP. You can experience the convenience of checking shipment rates and delivery timeline, track shipments & locate and share DTDC touch-points.

MyDTDC covers everything without you stepping out to send the shipment. Be it International or Domestic, the DTDC network serves you with the most convenient way to send your shipments anywhere in the world.

Install the MyDTDC app to avail the following features:
• Ship consignments to 12,000+ pin codes across India
• Track status of all outgoing and incoming consignments
• Create shipment label and schedule pickup at your doorstep
• Pickup service available in160+ cities across India
• Check serviceable pin coodes, shipment rates and delivery timelines
• Drop off pre-booked consignments
• View booking History, Cancellation & Refund
• Locate and share DTDC touchpoints
• Pay online via different modes available including UPI
• View account - Profile & Saved Addresses
• Save pickup & delivery addresses for faster checkouts
• Avail exciting offers

Ratings and reviews

The app is decent to book shipments. However, we cannot track a shipment in the app once we book a shipment. The message we are shown always: "Unable to fetch tracking data currently". Also, there's no way to provide feedback in the app. Customer service via phone is practically non-existent... despite waiting 15 minutes on the phone, couldn't talk with anyone.

Worst delivery app. Booked for a premium delivery which was 3 times the price of the normal delivery. Paid extra money for the pick-up, still on the day of the pick-up, there was no confirmation, the chat bot showed my consignment number was invalid, so I contacted customer care, they said the consignment number is invalid, they cannot track the shipment and will further raise my issue. No confirmation still after 2 hours. Booked premium delivery, still they say consignment not confirmed.

Very disappointing experience with DTDC. My delivery was delayed by 4 days, and even after waiting so long, I had to go and collect the parcel myself. I contacted customer care multiple times, but there was no proper response or support. I also raised several complaints on the app/website. They only generate ticket numbers as a formality, but the actual issue is never resolved. The delivery partner never even attempted delivery. Without making any call or visit, I kept receiving messages saying

What’s new

Thank you for choosing the MyDTDC Mobile app.

This release includes:
• Minor bug fixes & improvements