Shobhika Feedback

Meridian IT Solutions

About this app

Take complete control of your showroom floor operations with Shobhika Feedback, the enterprise-grade feedback and Customer Relationship Executive (CRE) management system built exclusively for Shobhika Wedding Mall.
In large, multi-floor textile showrooms, tracking the unquantified walk-in customer journey can be a challenge. Shobhika Feedback bridges this gap by giving management absolute visibility into the digital footprint of every customer across every department—from Sarees and Menswear to Kids Wear and Western Dress materials.
Key Features:
Footprint & Journey Mapping: Track customer movement across multiple floors and departments. Understand exactly where your visitors spend time and identify service bottlenecks.
Dynamic Feedback Loops: Capture real-time customer feedback before they leave the store. Understand why a customer left without purchasing and take immediate corrective action.
CRE Performance Tracking: Monitor individual Customer Relationship Executive (CRE) efficiency, engagement levels, and assistance quality to optimize sales conversions.
Centralized Risk Matrix: Access a secure VIP & Fraud Guard matrix to provide personalized elite services to premium customers while protecting floor operations.
Multi-Branch Management: Seamlessly sync data across all retail branches to compare floor efficiency, conversion trends, and staff performance from a centralized dashboard.
Eliminate the guesswork from your retail operations. Download Shobhika Feedback today to maximize conversions, boost floor efficiency, and elevate the customer experience.