Industry Online Support

With the Industry Online Support App you have access to more than 300,000 documents about Siemens Industry products - any time and anywhere.

The app supports you, for example, in the following fields:

• Problem solving during the implementation of a project
• Troubleshooting of failures
• Expanding or restructuring your system

It also provides you with access to the Technical Forum and to further entries created for you by our experts:

• FAQs
• Application examples
• Manuals
• Certificates
• Product notes, and many others

The main functions at a glance:

• Scan your product codes / EAN codes for a direct display of all technical and graphic data (e.g. CAx data) about your Siemens Industry product.‑
• Send your product information or entries per e-mail in order to process the information directly at the workstation.
• Send your requests to Technical Support at your convenience. Detail information can easily be added using the scan or photo function.
• Use the offline cache function to save your favorites to your device. In this way you can call these entries, products and conferences even without network coverage.
• Transfer PDF documents to an external library.
• The contents and surfaces are available in six languages (German, English, French, Italian, Spanish and Chinese) – including a temporary switching to English.

More information about how to use the app can be found in the menu item “Help / Tutorial” or in this video:

https://support.industry.siemens.com/cs/ww/en/sc/2067


To be able to use all features as usual, you need authorizations for the app. The authorizations will only be used when you make use of the function.
These are the functions and the authorizations required for them.

Identity:
To send us feedback with your device information attached (only if the checkbox for reading out the device data is checked).

Read contacts:
To add a Siemens Contact Person to your own contacts.

Location:
To calculate a route to a Siemens Contact Person.

Photos/media/files:
Generally required to store data (your Favorites, your offline cache, your support requests, …) locally in the device.

Camera:
To scan a product code or attach an image to a support request.

WLAN connection information:
For web services data
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What's New

New functions in version 4.5

• Comparison with mySupport of the web portal
• Easy creation of a field service request.
• Minor optimizations and bugfixes

We will be happy to receive your feedback at the e-mail address feedback-ios.industry@siemens.com.
Thank you very much!
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Additional Information

Updated
March 19, 2019
Size
18M
Installs
100,000+
Current Version
4.5.1
Requires Android
5.0 and up
Content Rating
Everyone
Permissions
Offered By
Siemens AG
Developer
Siemens AG Werner-von-Siemens-Straße 1 80333 Munich Germany
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