Industry Online Support

Siemens AG

About this app

With the Industry Online Support App you have access to more than 300,000 documents about Siemens Industry products - any time and anywhere.

The app supports you, for example, in the following fields:

• Problem solving during the implementation of a project
• Troubleshooting of failures
• Expanding or restructuring your system

It also provides you with access to the Technical Forum and to further entries created for you by our experts:

• FAQs
• Application examples
• Manuals
• Certificates
• Product notes, and many others

The main functions at a glance:

• Scan your product codes / EAN codes for a direct display of all technical and graphic data (e.g. CAx data) about your Siemens Industry product.‑
• Send your product information or entries per e-mail in order to process the information directly at the workstation.
• Send your requests to Technical Support at your convenience. Detail information can easily be added using the scan or photo function.
• Use the offline cache function to save your favorites to your device. In this way you can call these entries, products and conferences even without network coverage.
• Transfer PDF documents to an external library.
• The contents and surfaces are available in six languages (German, English, French, Italian, Spanish and Chinese) – including a temporary switching to English.

More information about how to use the app can be found in the menu item “Help / Tutorial” or in this video:

https://support.industry.siemens.com/cs/ww/en/sc/2067

Ratings and reviews

The new 5.0 version wont even start if your system language is something else than English (or German probably). My phone is in Finnish so I had to switch my system language to English, start the app and then in the settings flip flop all language settings to English. After this system language can be switched back to Finnish. To add to this fiasco, the product scanner wont detect 2d codes from actual devices (previous versions worked just fine). Those are the ones you need when commissioning!

A great help in Siemens technical jungle. If there are problems with Siemens high tech devices this is the first way to ask for help. Often the items can be fixed. A huge result what to do, where to look up and how to solve the problem 👆

Do not navigate away from the app, it returns you to the main view with some of the user input data not saved away. The attachment function does the same thing without attaching anything that I've noticed.

What’s new

Bug Fixes