Industry Online Support

4.3
1.86K reviews
100K+
Downloads
Content rating
Everyone
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image

About this app

With the Industry Online Support App you have access to more than 300,000 documents about Siemens Industry products - any time and anywhere.

The app supports you, for example, in the following fields:

• Problem solving during the implementation of a project
• Troubleshooting of failures
• Expanding or restructuring your system

It also provides you with access to the Technical Forum and to further entries created for you by our experts:

• FAQs
• Application examples
• Manuals
• Certificates
• Product notes, and many others

The main functions at a glance:

• Scan your product codes / EAN codes for a direct display of all technical and graphic data (e.g. CAx data) about your Siemens Industry product.‑
• Send your product information or entries per e-mail in order to process the information directly at the workstation.
• Send your requests to Technical Support at your convenience. Detail information can easily be added using the scan or photo function.
• Use the offline cache function to save your favorites to your device. In this way you can call these entries, products and conferences even without network coverage.
• Transfer PDF documents to an external library.
• The contents and surfaces are available in six languages (German, English, French, Italian, Spanish and Chinese) – including a temporary switching to English.

More information about how to use the app can be found in the menu item “Help / Tutorial” or in this video:

https://support.industry.siemens.com/cs/ww/en/sc/2067


To be able to use all features as usual, you need authorizations for the app. The authorizations will only be used when you make use of the function.
These are the functions and the authorizations required for them.

Identity:
To send us feedback with your device information attached (only if the checkbox for reading out the device data is checked).

Read contacts:
To add a Siemens Contact Person to your own contacts.

Location:
To calculate a route to a Siemens Contact Person.

Photos/media/files:
Generally required to store data (your Favorites, your offline cache, your support requests, …) locally in the device.

Camera:
To scan a product code or attach an image to a support request.

WLAN connection information:
For web services data
Updated on
May 22, 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
No data collected
Learn more about how developers declare collection
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.3
1.78K reviews
corec
September 8, 2020
The new 5.0 version wont even start if your system language is something else than English (or German probably). My phone is in Finnish so I had to switch my system language to English, start the app and then in the settings flip flop all language settings to English. After this system language can be switched back to Finnish. To add to this fiasco, the product scanner wont detect 2d codes from actual devices (previous versions worked just fine). Those are the ones you need when commissioning!
26 people found this review helpful
Did you find this helpful?
Scott Federowicz
August 24, 2022
Do not navigate away from the app, it returns you to the main view with some of the user input data not saved away. The attachment function does the same thing without attaching anything that I've noticed.
2 people found this review helpful
Did you find this helpful?
A Google user
May 31, 2019
A great help in Siemens technical jungle. If there are problems with Siemens high tech devices this is the first way to ask for help. Often the items can be fixed. A huge result what to do, where to look up and how to solve the problem 👆
44 people found this review helpful
Did you find this helpful?

What's new

Our latest app update is designed to enhance your experience!
We've improved the app's user-friendliness and performance by streamlining the support process, implementing numerous small changes, and fixing many bugs.
Enjoy the update and an improved app experience!