Resident App

SightPlan

About this app

Resident App makes it easy to submit service requests, report concerns, pay rent, receive package notifications and connect with your community team.

Capture an Issue with Just a Tap
With Resident App you can create a new service request and capture the details to get the issue resolved in just seconds. Have a clogged sink? Just tap and send it directly to the community team.

Stay in the Loop
From start to finish, you'll be kept up-to-date on the issues you report and on events in your community. Need to connect to share more? Quickly reach a community team member working to resolve your issue.

Rate Your Experience
With each service request you'll have the opportunity to share feedback with your community's management. See an opportunity for service to improve or want to send thanks for a job well done? Tap to rate your experience and share it directly with your community manager.

Note: Resident App is a companion app to the award winning SightPlan™ Resident Service solution. Not sure if you live in a SightPlan enabled community? Contact your Property Manager to learn more.

Ratings and reviews

Useless. Will not let me reset my password or even set up an account. Using my email that's on file will let me in, but I have to go through the whole signing process every time. When I get the email for resetting the password, I hit the accept button and it takes me to a blank page. If I give it my mobile number, it sends a code, and when I enter the code it just gives an error. There's a water leak in my apartment that I can't report on. Great app.

This app was fine until my complex changed their name. Now it won't let me associate with my complex's new name, has me associated with the old non-existent one, and won't accept my password. I can login via my phone's web browser, but yeah the app doesn't work and I've uninstalled and reinstalled several times. Clearly other people have similar issues so this needs to be fixed.

There should be an option to attach pictures instead of only real time photos, for situations when you are away from home. Edit: The company responds to my message, recommends that I contact them for support, I reach out, only to wait just to find out that my problem does not have a solution, when I already know there is not an option on the app to upload photos, only take them in real-time.

What’s new

- Improved overall stability and performance

We release updates frequently, and we’re always looking for ways to make your experience even better. If you run into issues or have any feedback, please reach us at [e-mail]. We’re happy to help!