Resident App

526 reviews
Content rating
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About this app

Resident App makes it easy to submit service requests, report concerns, pay rent, receive package notifications and connect with your community team.

Capture an Issue with Just a Tap
With Resident App you can create a new service request and capture the details to get the issue resolved in just seconds. Have a clogged sink? Just tap and send it directly to the community team.

Stay in the Loop
From start to finish, you'll be kept up-to-date on the issues you report and on events in your community. Need to connect to share more? Quickly reach a community team member working to resolve your issue.

Rate Your Experience
With each service request you'll have the opportunity to share feedback with your community's management. See an opportunity for service to improve or want to send thanks for a job well done? Tap to rate your experience and share it directly with your community manager.

Note: Resident App is a companion app to the award winning SightPlan™ Resident Service solution. Not sure if you live in a SightPlan enabled community? Contact your Property Manager to learn more.
Updated on
Oct 27, 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Photos and videos, App activity and 2 others
This app may collect these data types
Location, Personal info and 4 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

516 reviews
Dave Jerrard
November 13, 2023
Useless. Will not let me reset my password or even set up an account. Using my email that's on file will let me in, but I have to go through the whole signing process every time. When I get the email for resetting the password, I hit the accept button and it takes me to a blank page. If I give it my mobile number, it sends a code, and when I enter the code it just gives an error. There's a water leak in my apartment that I can't report on. Great app.
6 people found this review helpful
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Debbie Davis
February 1, 2023
This is absolutely the worst app ever! I have installed it and uninstalled it several times and I still can't login. I have been sent several codes to my phone and get an error message EVERY SINGLE TIME!!! I put in my email address, twice, thinking maybe that code will work; I haven't even received a code. I need to put in a service request and can't do it because this app won't let me. Absolutely the worst app ever!!! I truly hope Avalon gets rid of it, because this is nonsense.
44 people found this review helpful
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February 1, 2023
Hi, Debbie! I'd love to help. If you have a moment, please reach out to us at or call us directly at (407) 459-7866. We will be pleased to ensure that everything is working properly and answer any questions that you may have. Looking forward to chatting!
Janice Bates
March 20, 2023
This app was fine until my complex changed their name. Now it won't let me associate with my complex's new name, has me associated with the old non-existent one, and won't accept my password. I can login via my phone's web browser, but yeah the app doesn't work and I've uninstalled and reinstalled several times. Clearly other people have similar issues so this needs to be fixed.
28 people found this review helpful
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What's new

- Improved overall stability and performance

We release updates frequently, and we’re always looking for ways to make your experience even better. If you run into issues or have any feedback, please reach us at We’re happy to help!