SilverConnect: Ayuda Remota

SilverConnect Technologies SL

About this app

Does your elderly relative need help with their phone and you're not nearby? SilverConnect is the app designed to let you provide remote technical support to your loved ones, guiding them step-by-step as easily as possible.

We know technology can be a challenge. That's why we've created an environment where you, as the assistant, can connect to help resolve issues with their mobile devices in real time, regardless of the operating system they use.

Key Features:

• Guided Assistance: Securely connect your device to your relative's to help them set up their phone, use apps, or resolve technical questions.

• Cross-Platform Remote Control: Seamlessly troubleshoot technical issues across different operating systems.

• Family Circle Management: Configure who can assist whom. A user can authorize multiple family members (children, grandchildren) to receive help when needed.

• Privacy and Security: The user receiving assistance always has the final say. They must approve the connection and can stop remote assistance at any time.

• User-Friendly Interface: Readable text and a step-by-step flow designed for seniors minimize frustration.

Download SilverConnect and give your family peace of mind knowing that if technology fails, you're there to help.

Use of the Accessibility Service: SilverConnect uses the AccessibilityService API exclusively for the remote control function during assistance sessions. When a senior user needs assistance, a trusted assistant can, with the user's explicit authorization, remotely perform taps, swipes, and gestures on the assisted device. This feature requires the user to manually enable the accessibility service in their Android settings and provide their consent via an in-app confirmation dialog. The accessibility service is NOT used to collect personal data, passwords, or sensitive information. It is only activated during active assistance sessions and automatically deactivated at the end of the session.