
Richard Boackle
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Very pleased with the ease of the programming process. The app gave clear step by step instructions that were easy to follow and key worked great. I purchased a key with integrated remote. Initially the remote aspect did not work so I called the support line. An agent picked up in less than 1 minute and walked my through a quick remote programming that took less than 2 minutes. Even though the remote aspect didn't work initially I'm still giving 5* due to the great customer support.
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Jim Fowler
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It worked very well for my 2016 Forester. I couldn't do anything at first because all 4 key slots were full, but the support guy was extremely competent and courteous. He connected remotely and sent me a customized program. What I don't like is that they bind the serial number of the dongle to your account, so you can't give it to a friend without transferring the credentials. Even then, they question it. I was lucky to have gotten a very nice support person.
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Edward Black
The app doesn't let you access anything else on your phone including tech support unless you close it and almost every step is so vague it requires calling. My key arrived with an unactivated pairing dongle by whoever this app works with so I couldn't immediately try wiring it until the next business day. As soon as I told the customer support guy that my key was cut wrong he hung up on me. The savings you'd get at a key kiosk are not worth the hassle.
4 people found this review helpful