
Hercjm
2018 Ford Explorer The app worked fine up to the point where it says to turn on the hazard lights and press continue. Every time I tried, it would say "communication failed". I couldn't call support because it was a Saturday so I started reading reviews. One mentioned that it only worked with the phone really close to the dongle, so I tried that and everything worked perfectly. I just left my phone on the floor until it finished. I hope this helps anyone having problems getting it to work.
1 person found this review helpful

Richard Boackle
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Very pleased with the ease of the programming process. The app gave clear step by step instructions that were easy to follow and key worked great. I purchased a key with integrated remote. Initially the remote aspect did not work so I called the support line. An agent picked up in less than 1 minute and walked my through a quick remote programming that took less than 2 minutes. Even though the remote aspect didn't work initially I'm still giving 5* due to the great customer support.
2 people found this review helpful

Patrick
Overall, the process was quick and smooth. At first, the app absolutely would not find the OBD dongle. After restarting the app, though the app found it right away. Everything from there on was smooth. I followed all the directions and had a working replacement key in about 5 minutes. I was able to test all of the buttons and start the engine without incident. The only thing I didn't appreciate was the data collection (name, phone #, email, zip, etc).They should only need that IF I need support
20 people found this review helpful