
Hercjm
2018 Ford Explorer The app worked fine up to the point where it says to turn on the hazard lights and press continue. Every time I tried, it would say "communication failed". I couldn't call support because it was a Saturday so I started reading reviews. One mentioned that it only worked with the phone really close to the dongle, so I tried that and everything worked perfectly. I just left my phone on the floor until it finished. I hope this helps anyone having problems getting it to work.
9 people found this review helpful

Patrick
Overall, the process was quick and smooth. At first, the app absolutely would not find the OBD dongle. After restarting the app, though the app found it right away. Everything from there on was smooth. I followed all the directions and had a working replacement key in about 5 minutes. I was able to test all of the buttons and start the engine without incident. The only thing I didn't appreciate was the data collection (name, phone #, email, zip, etc).They should only need that IF I need support
24 people found this review helpful

Jeremy Liggett
Used on 2019 Chevy Sonic (Push Start). Plugged in the device, followed the prompts on the app, kept the key and bluetooth-enabled phone nearby, and was done in about 20 min. I was surprised how smoothly it went. There are indeed a lot of steps where something could potentially go wrong, so I get why others may have had issues. It did have some sort of assistance options throughout the process though, so that was reassuring.
5 people found this review helpful