
Hercjm
2018 Ford Explorer The app worked fine up to the point where it says to turn on the hazard lights and press continue. Every time I tried, it would say "communication failed". I couldn't call support because it was a Saturday so I started reading reviews. One mentioned that it only worked with the phone really close to the dongle, so I tried that and everything worked perfectly. I just left my phone on the floor until it finished. I hope this helps anyone having problems getting it to work.
4 people found this review helpful

Patrick
Overall, the process was quick and smooth. At first, the app absolutely would not find the OBD dongle. After restarting the app, though the app found it right away. Everything from there on was smooth. I followed all the directions and had a working replacement key in about 5 minutes. I was able to test all of the buttons and start the engine without incident. The only thing I didn't appreciate was the data collection (name, phone #, email, zip, etc).They should only need that IF I need support
20 people found this review helpful

Dan Neyugn
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Didn't have any issue connecting to dongle or instructions, but it said programing failed at the last step. I tried two more times and the app hangs at the "please wait" prompt. Frustrated, I turned the app off and pressed the lock/unlock button to see if anything happens. Magically, it works. Ignition and sliding doors also works. The only thing that didn't work it the power liftgate. Not sure it it's the made in china key fob or the app, but it'll have to do for now.
6 people found this review helpful