Smart Collect

Team Monytics

About this app

Stay on top of customer engagement, collections, and communication with our intelligent, all-in-one dashboard. Designed for operational teams, field agents, and managers, this app provides complete visibility into customer status, communication history, and payment behavior — all in real-time.

Key Features:
* Customer segmentation by: Today’s allocation, Pending cases, Ready to Pay, EMI Collections
* Channel-wise communication tracking (WhatsApp, AI calls, IVR, Dialers, SMS, Email)
* AI-powered route optimization to identify the shortest path across customer locations
* On-site collection with real-time status updates
* Instant feedback and remarks capture after customer interactions
* Secure access with real-time data syncing and user-level control

The app simplifies your daily operations by combining intelligent routing, multi-channel communication, and customer behavior insights in one place. Ideal for collection teams, sales agents, and customer service units — helping you improve response time, reduce delays, and increase recovery efficiency.

What’s new

1. Resolved AI- Routing Center grouping.
2. Resolved feedback modules.