
Mikey Curro
I have had the app and unit installed in my home theater for about 4 years. Other than me accidentally removing the unit from my Wi-Fi, it works reliably. I'm unable to teach the IR codes to my Logitech remote. As my environment is completely dark, I need to turn off the LED display on the Mr. Cool unit. My only option is to use the remote. however, I wish I had an option in the app to turn off the LED display. Seems like this option should be in the app. I might be missing it's locations though
1 person found this review helpful
Cielo WiGle Inc
December 9, 2025
Hi Mikey, we apologize for any issue you might be having! Please report it to our technical support team at support@cielowigle.com or calling us at +1-425-529-5775 (9 am-9 pm ET, Mon-Fri). We are always looking to help our users.

Chris Harrell
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Worked pretty good for about a week until I had to reboot my router, then would no longer connect. Trying to add a new device gets me nowhere. Edit: customer support informed me that pressing the LED button on the remote 7 times will enter discovery mode, allowing the device to be visible. To change the wifi settings in the app, the data must be off and for mesh routers, the one with the strongest signal must be selected. After following these steps, everything worked as it should.
2 people found this review helpful
Cielo WiGle Inc
August 22, 2025
Hi Chris Harrell, we apologize for any issue you might be having! Please report it to our technical support team at support@cielowigle.com or calling us at +1-425-529-5775 (9 am-9 pm ET, Mon-Fri). We are always looking to help our users.

Loki Loki
there is no way to delete the old Mr Cool "Smart Thermostat" from the app after replacement with a new one. Also, the history will occasionally display incorrect run times by overwriting a weeks worth of data and displaying that the unit ran constantly for 24 hours for each day of the week. clearing cache and data as well as reinstalling the app does not correct the issue. The app also lags behind the actual status and current temperature. Fix and it would be 5 stars.
1 person found this review helpful
Cielo WiGle Inc
September 8, 2025
Hi Loki, we apologize for any issue you might be having! Please report it to our technical support team at support@cielowigle.com or calling us at +1-425-529-5775 (9 am-9 pm ET, Mon-Fri). We are always looking to help our users.