APIT Service Force

SMART LOGICS

About this app

This CRM mobile application is designed for service centers to efficiently manage customer complaints and technician workflows. Service centers can log in to view all incoming complaints, accept or reject them, and assign them to available technicians. Once assigned, technicians can accept the call, update the work status, track their progress, and close the complaint after resolution. The app ensures smooth coordination, real-time updates, and improved service response through role-based access, complaint tracking, and technician activity monitoring.