Smart Towing is incorporated into IBEROASISTENCIA's operational processes, to improve the quality of the service offered by the company.
The tool is simple and very intuitive. The Smart QC consists of the
implementation of a service sheet and survey, for quality improvement
of their services and productivity.
SMART QC is a strategy to ensure care and continuous improvement in
the quality offered by the organization. This means offering and satisfying
customers to the maximum and achieve the company's objectives.
After completing the necessary information, from there, each
process until the detailed obtaining of each service, including services
later as well as after-sales.
A more detailed monitoring of the service offered is carried out and the
problems sooner, to correct them more easily.