Smart Start Client Portal

Smart Start, Inc.

About this app

Smart Start now offers a convenient, easy-to-use app that allows you to create or manage your alcohol monitoring account directly from your phone! Make a payment, purchase an unlock code, find a service center nearby, or even become a Smart Start client in minutes. Whether you use the Ignition Interlock Device, SMART Mobile device, or are a Check-In client, you can manage your account right from the app.

Existing Clients:
Stay in control of all of your accounts from anywhere! With the full range of account management tools, the Smart Start Client Portal makes it easy to stay on top of your alcohol monitoring account and your continued success with your device.
• Make a payment
• Add or delete payment methods
• View payment history
• Purchase an unlock code
• Manage auto payment
• Add a note to your account
• Upload documents to your account
• Update account/profile information
• Receive account notifications
• Manage communication preferences
• Add additional accounts (Ignition Interlock, S.M.A.R.T. Mobile)

New Clients:
Not a Smart Start client? The Client Portal app makes it easy to enroll and can even save you time at your installation appointment! Using the app, you can schedule an installation appointment, fill out any required forms, upload any required documents, and even review the training material all before your appointment!
• Select a date and time for the installation
• Pick a convenient installation location
• Set up installation appointment reminders via email, text or phone
• Upload required documents
• Watch helpful training videos

Ratings and reviews

I hate everything about Smart Start. When you call any of their provided contact numbers, it is nearly impossible to get a live representative on the phone. I thought downloading the client portal would be easier, but I cannot even register for an account. When I open the app and follow the prompts, it sends a registration link to my email. As soon as I click the link it says that the link is expired. I have been going in circles and my only other option is to call and get no real person to help

Spent 1.5 hours on the phone trying to reach customer service. If you're looking to get the deviced installed you can get someone on the phone right away and then they keep bugging until you schedule an install. I finally gave up waiting and downloaded the app like their automated message said to do on the phone. Didn't find the info I was looking for on the app or the website. Noticed there was no icon for the app on my phone. Uninstalled, reinstalled, still no icon. Every IID company is trash.

Can't even make a payment on this "app" even though I've been told I need to use it to make a payment. Seriously? Clicked on "make payments" and it brought me to a screen where it said either...."delete payment method" or "start new payment method" even though my card info was already on there. Total effing scam. Called the number and got bounced around for awhile til I finally was able to talk to someone and they took my payment. How hard can it possibly be to take someone's money....seriously

What’s new

General bug fixes and performance improvements.