SmartStop Self Storage

4.0
31 reviews
10K+
Downloads
Content rating
Everyone
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About this app

SmartStop is committed to providing the best for your self-storage needs. Now, The SmartStop Self Storage App can make your self-storage experience even more seamless and convenient! The SmartStop Mobile App allows you to manage your account, easily gain access to gates, doors, elevators, etc., make payments on your storage, and even rent additional storage space as you need it. You can access many of the key features from your personal dashboard:

- Gain access to location gates, doors, elevators and loading areas with the touch of a button.
- Check your outstanding balance on your account at any time.
- Securely make payments on your account and access your payment history.
- Link all of your SmartStop self-storage units to your App for added convenience managing your account.
- Add notes to each of your storage units to help you stay organized and know what you have stored within your units.
- Make paying your account easier by signing up for SmartPay in the App.
- Get Directions to your SmartStop facility right from the App. No need to look it up the location online.
- Easy access to support, FAQ's or contact us for assistance directly from the App.
- Rent additional units when you need additional storage and so much more!
- Login easily using your biometric profile.
Updated on
Sep 10, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info, App activity and 2 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

3.9
29 reviews
April Radford
August 7, 2025
I have never needed to rent a storage before. I had loads of questions. the staff was kind and made the experience very comfortable and easy. the price was cheaper than anywhere else I had looked. Also the unit was bigger than others in the area. Y'all this is the place to go! The app is super easy to set up and the fact I don't have to get out of my car and enter a code to open gates is awesome. Especially here in Houston.
2 people found this review helpful
Did you find this helpful?
SmartStop Self Storage
August 28, 2025
Thank you so much for your review! We are glad your experience has been so positive and that the mobile app is proving to be a valuable tool for you. Thank you for choosing SmartStop for your storage needs.
Kevin
October 11, 2025
this is the worse storage place I've ever been to. first off they gave me a price for 4 months then over DOUBLE charging me for the unit.i missed placed my key so they charged me $25.00 for a new lock and another $23.00 to cut the old lock off , when I told them I changed my mind and don't want the lock they told me it was too late no refunds .I don't wish anyone that has to rent a storage unit at this RIP OFF STORAGE place.
Did you find this helpful?
SmartStop Self Storage
October 13, 2025
Thank you for your review and feedback, Kevin. Providing our customers with 5-star service is a top priority. We are sorry if you did not experience this in your recent interactions with us. We would like to address your concerns, please give us a call at (888) 977-8672.
Cesar F.
July 17, 2025
This app is awful. Logs out every single time. By the time I get to the storage location I have to log back in.
Did you find this helpful?
SmartStop Self Storage
July 25, 2025
Oh no! we sincerely apologize for the troubles you are having with the mobile app. Setting Biometrics to on in the account settings should help, but we would be happy to assist you with this. Please send us a note at cs@smartstop.com so we can connect. Thank you.

What’s new

Bug fixes and app improvements

App support

Phone number
+18333740597
About the developer
SmartStop Self Storage REIT, Inc.
internalsupport@smartstop.com
10 Terrace Rd Ladera Ranch, CA 92694 United States
+1 949-429-6600