Andilien

SNCF Voyageurs

About this app

Andilien is an application for people with disabilities.

Whether you travel regularly or occasionally, the Andilien application allows you to ask an agent for help at all stations served by the SNCF Transilien network in Ile de France.

ASK FOR HELP
Whether it is for information, support or a need for orientation in the station, you can now ask the agents at your station for help.
And that with just one click.
An agent present at the station receives your request for assistance and contacts you, by telephone or SMS, within a maximum of 15 minutes. Your request can be handled over the phone or in person, depending on the nature of the request for assistance.
If there are temporarily no agents available at the station, you will be asked to call the Accès Plus Transilien call center (direct link from the application) which will take care of your request and assist you in resolving the encountered problem.

GEOLOCATION
Thanks to your GPS data, we retrieve your position in order to be able to send the request for assistance to the agent present in the station where you are located.

ACCESSIBILITY AND USER PREFERENCES
For your experience to be adapted and pleasant, you can personalize the use of the application by indicating your preferences. For example, you can choose to be contacted by the agent exclusively via SMS, or via phone call.
The application has been designed so that your voice assistants can read the different texts. The various buttons are indicated by their title followed by the words "button". Contrasts, font size and spacing meet mobile accessibility standards.
The "easy to read and understand" method has been applied for the drafting of all our texts.