
Serena Rodriguez
App isn't working. I've unplugged the device 3x, installed and reinstalled the app, and deleted and readded the schedules. I've also calibrated (whatever that means) the device twice. It won't turn on during the scheduled times. The instructions that come with the device are absolutely useless.
Hi Serena, we are sorry for the trouble! We'd love to help. Could we trouble you to email us at cs@getsnooz.com so we can help? Thanks so much, Meghan

RawBert Karlson
After trying several times to connect to the device, Google searches, reading reviews here, restarting my phone, reinstalling the app, unplugging the device in all different combinations and orders... I give up. 1 star rating is obviously for the app not the product. If you can't make your app work, maybe try a different approach. This product cost over 100 dollars. Maybe try a remote control instead since software development is not your forte.
1 person found this review helpful
SNOOZ, Inc.
April 15, 2024
Sorry for the trouble. If you would be willing to try one more thing, reach out to us directly (cs@getsnooz.com). We have the best knowledge for troubleshooting, we respond quickly, and over the last 7 years, we have never had single customer that we weren't able to resolve the issue for.

Neal Stevens
I've had to uninstall/reinstall the app several times due to the app not being able to connect to my Snooze machine. Tonight though that isn't working so I just unistalled the app and said forget it. It looks like maybe an update is coming so I'll check back in a few days. Bottom line... For me, the app has too many glitches.
2 people found this review helpful
SNOOZ, Inc.
January 3, 2021
Hi Neal. Sorry for the trouble. Our dashboard on Google is showing you are using an old version of the App. Please try updating to the latest version, and if you still have trouble, email us at App@getsnooz.com. We want to help, but sometimes need an exchange to help troubleshoot.