XReach solution is a custom-made remote support platform composed of a variety of productivity features for smart maintenance, inspection, installation and training.
XReach provides field workers and experts with a live-video remote assistance solution that contains request handling system and practical annotation tools. With XReach mobile app remote workers can share their mobile device´s or smart glasses view and show the problem to the expert. With Expert portal, experts can easily manage and solve support requests (using live-video and annotation tools) together with field workers.
Interactive data generated by XReach can enrich manufacturer service systems - data serves operational development and equipment design for easy maintenance, repair, and assembly.
XReach is also suitable for training new technicians and harnessing untrained workforce as technicians.
XReach is a scalable solution that can be integrated into customer’s own systems. XReach improves productivity, brings time and cost savings and reduces errors and downtime