Rio Grande CU Mobile

Rio Grande Credit Union

About this app

Rio Grande Credit Union Mobile Banking puts the power of managing your finances right at your fingertips—anytime, anywhere.

With our secure and easy-to-use app, you can:

Account Balances - Check account balances in real-time.

Transactions - View transaction history with detailed insights.

Transfers – Easily transfer money between your RGCU accounts.

Bill Pay – Schedule payments, view recent payments and pay bills.

Find Us – Get GPS-enabled directions to nearby branches and ATMs.

Contact Us – Send secure messages to our support team for assistance.

Text Messaging – See your balance and recent transactions via text message.

Your security is our top priority. RGCU's mobile banking app is as secure as Internet Banking, protected by advance technology such as SSL encryption. No private data - including your account information - is ever stored on your mobile device.

Learn more at https://www.rgcu.org/resources/privacy-policy.

For more information about mobile banking, please visit https://www.rgcu.org or contact the Member Resource Center at [phone].

* Must be enrolled in online banking.

**Your mobile device carrier’s standard charges may apply. System availability and response time is subject to market conditions.

***Location permissions are necessary to determine your current location to display nearby branches and ATMs.

Ratings and reviews

Having consistent problems logging in, every time I have to input my password manually despite Bio authentication and "remember me" enabled. I've had to reset my password many times because of how often I'm having to change it. I'm also swiftly locked out of my account for hours without any backup sign in or security question to confirm it's me. On top of that, the new UI is tedious to browse and less responsive than the old design.

Mobile deposit is impossible. Most of the time it reads the wrong number on the check so it will not let me deposit my checks because it thinks I'm entering the wrong number. It won't let me use the space on the back of checks to check if it's a mobile deposit and write the bank. Finally, when it doesn't take your check (which seems to be about 75% of the time), it doesn't send you a notification but instead just leaves a note telling you it didn't work. When it leaves you that note, it doesn't show which check it is referring to so if you have more than one check you deposited for $100 on that day, you have no idea which check it was for. If you try to re-deposit it and you chose the wrong check, it pulls the money from that persons account a second time. Planning on leaving RGCU as soon as I find a better credit union with trustworthy online banking because their mobile deposits are so bad.

It was great while it lasted. I got a HELOC, put it on automatic withdrawal, they don't collect and sent me a late payment fee letter, I went to them an asked why they're doing this about 6 times, they haven't fixed it yet. I'm sick and tired of them, the lady in charge of mortgages doesn't seem to care and never called me back. I just checked my accounts and guess what? The money is still siting there and they don't bother to collect, this is exasperating. Going to Nusenda Credit Union.

What’s new

Thanks for using the RGCU Mobile App! This update brings a smoother experience and some fantastic new features:

• New seamless user interface
• Added quality of life features to make your digital banking life easier

We’re always working to improve your mobile banking experience. Stay tuned for more updates!