Good app overall. 2-star with current issue. I don't know when it started, but the app crashes when replying to a ticket. I'm not sure if it's related to character length or time in the response. I can send a short reply, but with anything over a few sentences, the app freezes up and needs closed. My workaround is to type the response in another app and then paste it into the ticket. It can still freeze up but I'm able to post the reply. Galaxy Note 20 Ultra Android 12
2 people found this review helpful
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While I am a long time user of Samanage/SWSD, the app has always, and still leaves alot to be desired. Simple functionality like linking configuration items to incidents, seeing what incident a task is associated with(incident number isn't anywhere on the task and view "source" button does not appear to work) and being able to see the inventory still isn't included in the app version. If seeing, assigning, and closing tickets is what you're after, this is sufficient. Not more outside of that.
10 people found this review helpful
August 26, 2020
Thanks for the feedback. Being able to see the inventory is supported now.
I am going to uninstall this app because there are no notification options at all. I have access to numerous different ticket groups and only need notifications from one group. There is not even an option to turn notification off let alone manage notifications per group. Hopefully this is a feature added on the near future.
14 people found this review helpful