
O P
Every customer support agent I've talked to so far seems to be some kind of con artist that provided no help whatsoever, instead wanted to sell me another plan and not answer to any of the issues I'm having with my current one, and nothing makes that a more pleasant experience than the chat randomly deleting my messages before I post them
2 people found this review helpful
Telia Finland Oyj
November 19, 2025
Hi! We’re sorry to hear that your issue wasn’t taken seriously by customer service. Did you experience any problems with the My Telia app? Is there any way we can assist you through this channel? You can also leave us a message, and we’ll get back to you: https://www.telia.fi/asiakastuki/lomakkeet/yhteydenottopyynto?form=yhteydenotto-22-5&lang=en

Václav Štekl
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The app works very poorly. The invoice notifications don't come despite being allowed. The settings refuse to let you change anything due to some errors. The only thing that works is the paying of your invoices and ads... The app never sent me any kind of notification, even after re-installing. When I try to change the notification or any other setting, the app just announces that server is having issues and to try again later. The issue never ends. Customer service contacted 3 times. No result.
7 people found this review helpful
Telia Finland Oyj
November 28, 2022
Hi! What did the customer service said to you? You can report a problem via this form under "Jätä viesti" by selecting "Häiriöilmoitus": https://www.telia.fi/asiakastuki/lomakkeet/yhteydenottopyynto0 //Hanna

Mattias Andersson
I am trying to buy a Multi sim and every time I try to purchase it, the app/site log me out, so I can't but it from the app/site. On top of that the Swedish and English pages are almost non existing. For such a big company, who also exists in Sweden, this is in my opinion week. if you don't want to spend time building your site in other languages, why not simply take your pages and put them into Google translation tool? I have also been in the queue in the chat for 30 minutes now.
2 people found this review helpful
Telia Finland Oyj
September 13, 2021
I'm sorry to hear about the problems trying to order Multi-SIM subscription. We had different disturbances in Minun Telia sites on Friday morning and afternoon, so probably those caused also the problems you described. Did you get help in our Chat-service? I'll put your feedback forward about different language options, thank you for that! //Sanna