Sonetel

Sonetel

About this app

Join over 20,000 businesses across 170 countries that trust Sonetel for a professional phone presence—whether you need a local number in the US/Canada or beyond. Make calls showing your Sonetel number, forward incoming calls to your mobile, and power up your communication with AI-driven summaries, transcripts, and voicemail insights.

Key Features
• Local Business Number – Present a professional identity with a number in your city or any of 80 countries.
• Make Calls with Your Sonetel Number – Show a consistent caller ID to customers for a polished, unified brand image.
• Call Forwarding – Never miss a call by forwarding it to your mobile or landline wherever you are.
• AI Call Summaries & Transcripts – Stay organized by automatically capturing key points of every call.
• Call Analysis – Get instant feedback on call effectiveness and tips for better engagement.
• Follow-Up Email Drafts – Save time and reduce misunderstandings with AI-generated summaries of agreements and next steps.
• AI Voicemail Summaries – Receive concise, actionable overviews of voicemail messages, including the caller’s mood.
• Voice Response (IVR) – Greet callers with a professional menu—e.g., “Press 1 for Sales…”—and direct them effectively.

Download Sonetel and take your business communications to the next level. Learn more at sonetel.com.

Ratings and reviews

Very helpful customer service and transition from Skype which is no longer around to their service. However, customer service is all done through email so a lot of patience is required but responses are timely. Need to upgrade to a premium plan for efficient use of services. Charges overall are cheaper than what Skype had.

I was looking for an easy to use virtual phone number for a while and believe I found it with Sonetel. I joined the platform recently and compared with other services, Sonetel meets all my expectations: reliability, easy to use, cost efficiency, excelente and fast customer service. I would recommend Sonetel.

I'm unable to register as it keeps issuing an error: "Mobile number - too many retries". The app (and its website version) is very user unfriendly. However, key features and issues do eventually get handled by Sonetel's customer service, albeit not always satisfactorily, due to poor documentation. But... the service works!

What’s new

Thank you for using Sonetel. This version includes:
* Call and contacts fixes
* Minor stability fixes and performance enhancements