Spechy: Omnichannel CRM

Spechy

About this app

Spechy is the mobile app of the Spechy omnichannel CRM platform. Manage every customer conversation, call, ticket and contact in one place, and keep working even when you're away from your desk.

All channels in one inbox
• Follow and reply to WhatsApp, Instagram, Facebook, live chat and email conversations from a single screen
• Get instant notifications for new messages
• Take over, transfer and close conversations

Your extension in your pocket
• Make and receive calls on your company extension
• See and answer incoming calls even on the lock screen
• Add call outcome codes and notes

Customers, tickets and CRM records
• Quickly access contact and company records and their full history
• View and update tickets, add comments, filter by status, priority and assignee
• Find answers in the knowledge base

Channel management
• Connect and configure Facebook, Instagram and WhatsApp accounts from the app
• Create and manage WhatsApp message templates

Teamwork
• Plan appointments and tasks with the calendar
• Chat with your teammates inside the app
• Instantly find customers, tickets and conversations with global search

Secure and multilingual
• Secure sign-in with two-factor authentication
• Available in Turkish, English, German, French, Russian, Spanish, Arabic and Uzbek

Note: To use the app, your business needs a Spechy account and a user assigned to you. Learn more: https://www.spechy.com

What’s new

• Channel Settings in the app: connect and edit Facebook, Instagram and WhatsApp accounts (working hours, messages, AI, comment filter).
• WhatsApp templates: list, create (buttons, media, carousel, verification code), edit and add languages.
• WhatsApp QR code, voice calling and group permissions.
• Conversations you take on your computer now show up on mobile right away.
• Fixed a crash on notifications received while the app is closed.