Spiceworks Help Desk

Spiceworks

Contains ads

About this app

Manage your Spiceworks Cloud Help Desk - Anywhere.Take your help desk tickets and users with you wherever you go! With Spiceworks Help Desk (mobile), Spiceworks users have the tools and info they need to do their IT jobs – at their fingertips.

Used by over 1 million IT pros worldwide, Spiceworks free IT management tools & apps (and online community) simplifies “everything IT” about the IT workday. From network inventory and monitoring to help desk, vendor ratings & reviews and more, Spiceworks delivers everything an IT pro needs to get their daily grind done. All for free.

Spiceworks Help Desk for IT Pros.

RUN YOUR HELP DESK & TEND TO YOUR TICKETS

See and respond to all of your trouble tickets

Create new tickets, close and re-open existing ones

Add and edit ticket description and details

Assign tickets and set priorities, due date & more

..and you’ll be off-and-running and able to take your tickets and users with you!

Ratings and reviews

Just needs a few tweaks like being able to accept/assign a tickets in the app to yourself instead of having to go to the site. Also being able to change tickets between opened, closed, and waiting in the app would be welcomed. The ad size doesn't bother me like other have complained about; it's really a small amount of space however I would pay for an ad free version if it was made. I haven't experienced any issues with typing in the text boxes being blocked. So please keep updating the app!

First, Spiceworks you need to remove the ads from this. Or give an option for a one time purchase for no ads. I'd be willing to pay $5 for no ads in support of the app. Second, need to urgently fix the issues with typing in text boxes. This makes the app nearly useless. Third, I understand you are trying to update and go the way of the cloud; but need to really take into account user experience. The app isn't nearly as useful as the previous version. Rating will remain till fixed.

Between the mobile keyboard hiding what Inam typing to having to swipe side to side just to view the side menu and back, this is a huge downgrade from the orignal version. I can't swipe to close or swipe to assign any more. It freezes up when I try to manually create a ticket for a user and struggles to pull usernames. The only thing better than the old app is that I can now do canned responses. Our company is looking for other help desk options with how terrible this has become.

What's new

Added push notifications opt-in message for Android 13.