
Jared Greene
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Increasing equity to 4 stars. My issue with the missing vehicle was resolved after customer support called me. However, it still freezes on the loading screen if it is force closed. Force closing it and launching again resolves, annoying that it freezes at all, but something I can live with.
We apologize that your experience with LoJack was not what we intended it to be, and we thank you for taking the time to express your concerns here. We believe we can assist you further and troubleshoot the issue(s) you are experiencing. Please reach out to us for further assistance at LoJacksupport@spireon.com or 877-563-0032.

Robby Nelson
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The app won't update where my car is located. You would figure with how expensive the system is there would not be a problem. Bugs like this make it a complete waist of money. Along with if you email them for help they don't get back to you. The customer service is some of the worst I've see in years. Would give zero stars if it was an option. Update I emailed them twice over a week ago with no response. I waited on hold for over an hour with no one answering. And no call back!
58 people found this review helpful
We apologize that your experience with LoJack was not what we intended it to be, and we thank you for taking the time to express your concerns here. We believe we can assist you further and troubleshoot the issue(s) you are experiencing. Please reach out to us for further assistance at LoJacksupport@spireon.com or 877-563-0032.

mandy bostic
It is a pretty good ap, but could be better. I would like to watch my vehicle travel in real time instead of having to refresh. Car then hops from one place to another. After refreshing, it often will change the location of the vehicle slightly even though it has not moved. Would like to be able to replay and watch the entire travel trip. I dont like the trip summary. It doesn't give specific details. Overall, it is a decent ap. With a little tweeking, it could be a GREAT ap.
47 people found this review helpful