
Bennet Yee
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edit: order say will be done in 10 minutes. took over five minutes after ordering to "confirm" the order. it's been 45 m. Requires email verification. No email received after over an hour. Reddit comment says they often have problems with their cloud platform installation. And the payment method page on the app does not permit the phone to autofill -- you have to manually type in the credit card info, when they could have labeled the form fields properly like everybody else. It's a train wreck.
5 people found this review helpful

Noah Body
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Can't modify drinks easily from cart. Need to delete the drink and start over. App is unorganized, unless you know the cost of the topping, you won't know where to look for an item. There are many different ways to order the same drink. I lost an entire pending order after restarting the app when the order hung while submitting. Can't reorder the same drinks from history, add extra sweetness, no longer order 2x the topping (I. E. 2 scoops of boba). Stored credit card info gets lost a few times.
7 people found this review helpful

Stephanie Lin
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The app can use some work. Cannot convert reward points for use in-app; they can only be used in-store. It was frustrating trying to order using app and figuring this out, but Spoonity reps actually responded fairly fast. A description in the rewards section can really save some frustration. Otherwise, I like being able to order ahead and not have to wait in line.
3 people found this review helpful
We'll look into this issue for you. Please send us a note at support@spoonity.com so that we can follow up.