![](https://play-lh.googleusercontent.com/a/ACg8ocLL_y2YvrH9BUP-eY5qnWbXRxrTwFuqZgJw6zMnypCELcWltw=s32-mo)
Martin Unzueta
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Review edit: they refunded me quickly, so I'm modifying my review. Still, customer service is lacking, contacting them is hard, and no amount of money is going to cover the 5 days of pure stress i went through. Likely a scam. Booked an apartment, charged me 1600 USD, and then the service dies. Logging in to complete the required info is impossible, and i can't access the appt address 2 days before my trip. Won't provide a phone and won't answer my emails. My trip is tomorrow!! I want a refund!
6 people found this review helpful
Spotahome Ltd.
June 13, 2024
Hi Martin. I'm so sorry about your experience, please use our contact us page to get in touch with us, we will help you solve your problems https://www.spotahome.com/contact-us
![](https://play-lh.googleusercontent.com/a/ACg8ocKhsW0odFgHiRRhplpXO230CwqCTCusDNpAHCdikpo1hvd3tw=s32-mo)
SeniorArin Ansary
Think 400 Euros will be charged for the application itself, besides this, you will have to pay 600 Euros for management (this money will not be returned in any way) and you will also have to pay a deposit of at least 500 Euros. It's funny to pay almost 2000 euros for a student's stay in Italy in the first step. This lawlessness is only caused by the government, which has no supervision.
17 people found this review helpful
Spotahome Ltd.
February 19, 2024
Hi Arin, thank you for sharing your feedback. Unfortunately, based on the info provided only we are unable to identify you.
Please reach out to our Customer Care team. We'll be more than happy to assist.
Regards
![](https://play-lh.googleusercontent.com/a/ACg8ocIj_YI4OCw-O1Djn4ivysxsv0Drq99cuNFK8Zf2k2qwjJHb=s32-mo)
Alistair Harvey
Ui is painful, website is better so far. I opened the app, logged in, searched one location, no idea how to go back and search another city 😂 if I go filters and back it just goes back to the map. If I reset the filters back to the map. If I close and reopen, back to same location.. if I scroll on the map, it still only shows places that are in the searched location. As a mobile dev myself, I am confused af. Overall love the concept of spotahome and want to use the service.
36 people found this review helpful